What are the responsibilities and job description for the Supervisor Front Desk position at Hilton Grand Vacations?
Job DescriptionHGV Now Offers Day One Team Member Benefits!Now Offering Daily Pay!
- What will I be doing?As a Front Desk Supervisor you would be responsible for performing your position's responsibilities and driving company success through performing the following activities to the highest standards :
- Supervise and support the Front Office daily operations.
- Assist guests with check-in and out as well as giving support and assisting the Front Desk staff with any questions or guest situations.
- Greet and assist owners / guest with a high level of professionalism and courtesy.
- Address and resolve guest concerns, complaints, or service issues promptly and effectively.
- Escalate significant guests' issues or operational concerns to higher management, when necessary, along with recommendations for resolution.
- Promote the Hilton Grand Vacation services and provide recognition and benefits to all present members.
- Train, mentor and monitor the performance of front desk team members.
- Ensure all Front Office quality standards are aligned with and that all policies and procedures are consistently applied.
- Maintain a house bank and make a deposit and accurate report of receipts daily.
- Supervise and ensure the accurate sequences of events for proper registration and check out of guests.
- Assign specific tasks to subordinates relative to credit, missing addresses, registration cards, posting charges, and overall cleanliness and organization of the front desk.
- Maintain a daily log of all guests' opportunities with corrective action steps.
- Ensure accurate and timely handling of reservations, payments and billing processes.
- Provide regular updates to leadership on guest feedback, operational challenges and team performance along with participating on meetings.
- Ensure adequate staff coverage.
- Collaborate with other departments, such as housekeeping and maintenance, to meet guest needs.
- Other duties as assigned by management.
- Regular attendance in conformance with the standards, which may be established and revised by HGVC from time to time, is crucial to the successful performance of this position.We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!
- Eligibility : All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreementQualificationsWhat are we looking for?Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role efficiently, you must possess the following minimum qualifications and experience :
- High school diploma / GED
- Prior related experience
- Ability to work flexible hours, including evenings, weekends and holidays.
- Ability to build and interpret business communications and reports.
- Basic mathematical skills.
- Highly skilled in solving practical problems, using good judgment to deal with a variety of variables in guest and business situations.
- Excellent interpersonal and service skills.
- Ability to resolve conflict, think on their feet, influence and mentor others.It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :
- Associate's Degree / College
- Voice Certified
- 3 Years of related experience
- Prior management / supervisory experienceWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
