What are the responsibilities and job description for the Supervisor Front Desk position at Hilton Grand Vacations?
This job builds the HGV Experience for our customers by providing customers with timely service, while staying at our resorts. Ensures quality and service is at an outstanding level displaying warmth and friendliness to guests and owners. Commitment and dedication to our Spirit of Service culture is an encouraged behavior to be displayed towards our owners and team members at all times.
What will I be doing?
As a Front Desk Supervisor at Grande Villas at World Golf Village Resort located in St. Augustine, FL, you would be responsible for supervising the Guest Services team to ensure efficient and courteous guest check-in and check-out. Coordinate and supervise reservations. Participate as needed to ensure guest happiness. Work with all resort departments to meet guest expectations. Trains, supervises, schedules, and assists in evaluating Team Members. Any other duties that may be vital to the daily functioning of the resort.
- Lead all aspects of the daily operation, including Agents, Rooms Control, PBX Operators, Bell staff, and Gate Attendants. The Front Office Supervisor will be required to assist guests with check-in and out as well as giving support and assisting Front Desk staff with any questions or guest situations.
- Communicating the HGV's owners' products and programs to our guests and potential owners to generate maximum sales volume while maintaining a professional and ethical representation of the company.
- Assists management with ensuring that all departmental activities are performed within the guidelines of appropriate policies and procedures. Assuring that all Team Members are trained in the area of food quality, sanitation, safety, departmental/resort, and guest/owner service standards.
- Maintain a house bank and make a deposit and accurate report of receipts daily.
- Supervise the agents, ensuring the accurate sequences of events for proper registration and check out of guests.
- Assign specific tasks to subordinates relative to credit, missing addresses, registration cards, posting charges, and overall cleanliness and organization of the front desk. Post miscellaneous charges as requested.
- Maintain a daily log of all guests’ opportunities with corrective action steps. Follow up on any unresolved situations in a timely manner and pass on appropriate information to other Managers/Supervisors for handling.
- Follow-up on credit opportunities during each shift
- Other duties as assigned by management.
- Regular attendance in conformance with the standards, which may be established and revised by HGVC from time to time, is crucial to the successful performance of this position.
What are we looking for?
A team demeanor
Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success is the HGV Team Members. To fulfill this role efficiently, you must possess the following minimum qualifications and experience:
- Ability to read, analyze and interpret complex documents. Ability to build and interpret business communications and reports. Minimally intermediate computer skills. At minimum basic mathematical skills.
- Highly skilled in solving practical problems, using good judgment to take care of a variety of variables in guest and business situations. Excellent interpersonal and service skills. Ability to resolve conflict, think on their feet, influence and mentor others.
- High school/GED
- Prior related experience
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
- Associate's Degree/College
- Voice Certified
- 3 Years of related experience
- Prior management/supervisory experience
What will it be like to be a Team Member with Hilton Grand Vacations....
Don’t wait! Apply Today.
We are an equal opportunity employer and value diversity at our company. We prohibit discrimination based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law.
