What are the responsibilities and job description for the Supervisor Front Desk position at Hilton Grand Vacations?
RESORT: Flamingo Beach
LOCATION: Sint Maarten
HOURS: 40 per week
Under general supervision, the Front Desk Supervisor assists the management team with overseeing daily operations of Front Desk.
ESSENTIAL JOB FUNCTIONS
Effectively handle incidents and guest concerns in a timely professional manner to ensure high levels of guest satisfaction. Alert management team of potential serious issues.
Ensure quality assurance standards of hospitality are provided to all members, owners, and guests on property and/or via telephone.
Check in arriving guests and check out departing guests.
Maintain necessary hard copies of paperwork of daily operations, as needed.
Communicate with all required internal departments including PBX, Housekeeping, Engineering, and Security, as needed, via telephone and/or email.
Compute billing charges, collect payments and provide change.
Ensure all pending arrival information is accurate. Check rates and prepare for upcoming arrival packets with necessary materials and information.
Complete Front Desk Agent checklist.
Perform property and room inspections.
Ensure department policies and procedures are being followed in regards to billing reconciliation.
Monitor progress and completion of work assignment by Front Desk team members.
Make recommendations to management regarding development and corrective action of team members.
Completes all required Company trainings and compliance courses as assigned.
Adheres to Company standards and maintains compliance with all policies and procedures.
Performs other related duties as assigned.
SKILLS & ABILITIES
Computer proficiency in Microsoft Word, Excel and Outlook.
Ability to interpret and create policies, procedures and manuals.
Excellent customer service skills.
Proficient in time management; the ability to organize and manage multiple priorities.
Ability to take initiative and effectively adapt to change.
Recognizes an emergency situation and takes appropriate action.
Able to establish and maintain a cooperative working relation.
Ability to interpret and create spreadsheets.
Able to use sound judgment; work independently, with minimal supervision.
Strong analytical and problem solving skills.
Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
Competent in public speaking.
Performs well with frequent interruptions and/or distractions.
Cash handling skills (the ability to count currency, make and count back change).
Ability to consistently demonstrate how We Love to Say Yes™ by maintaining the highest standards of professionalism when interacting with team members, management, members, owners, and guests.
DISCLAIMER
This job description indicates, in general terms, the type and level of work performed as well as the typical responsibilities of team members in this classification. The duties described are not to be interpreted as being all-inclusive to any specific team member.
The Essential Job Functions, Physical Requirements, and Work Environment characteristics described are representative of those that must be met to successfully perform the essential functions of this job. Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified team members can perform the essential functions of the job.
