What are the responsibilities and job description for the Supervisor Housekeeping position at Hilton Grand Vacations?
Envision working at a Caribbean-inspired resort that sits just steps from the lively Virginia Beach Boardwalk and is a stone’s throw away from the ocean.
A Supervisor Housekeeping, provides excellent service to guests and owners during their stay, being proactive and responsive to guests’ concerns and inquiries. Provides leadership and guidance to team members throughout the shift. Conduct that demonstrates commitment and dedication to our Spirit of Service culture and our company values is always expected.
Responsibilities
Qualifications
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
A Supervisor Housekeeping, provides excellent service to guests and owners during their stay, being proactive and responsive to guests’ concerns and inquiries. Provides leadership and guidance to team members throughout the shift. Conduct that demonstrates commitment and dedication to our Spirit of Service culture and our company values is always expected.
Responsibilities
- Supervises housekeeping operations to include rooms, common area and heart of the house areas to achieve and maintain the resort's high standards of cleanliness.
- Supervises projects and processes.
- Ability to read and interpret documents such as safety rules and maintenance procedures, write routine reports and correspondence, speak effectively before groups of guests and team members as needed.
- Demonstrate basic mathematical skills, and ability to solve practical problems.
- Understand and comply with a variety of instructions in written and oral form.
- Demonstrate good judgment and decision-making skills.
- Attention to detail.
- Ability to multi-task in a fast-paced environment.
- Provides guidance and directions to subordinates.
- Regular attendance in keeping with guidelines established by the company and site are essential to the successful performance of this position.
- Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now.
- Completes all required Company training/compliance courses as assigned.
- Adheres to Company standards and maintains compliance with all policies and procedures.
- Performs other related duties as assigned.
Qualifications
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- Previous Supervisory Experience
- Housekeeping Experience
- Ability to communicate effectively with guests
- Physically able to work from ladders, move furniture, operate cleaning equipment, and tolerate exposure to general cleaning chemicals.
- Ability to tolerate environmental factors such as humidity, cold/heat, dust and noise
- Supervisory Experience in Housekeeping
- Day One Benefit
- Motivating base pay
- Recognition Programs and Rewards
- Discounted travel programs
- 401(k) program with company match
- Paid Time off and Paid Sick Days
- Paid Parental Leave
- Employee stock purchase program
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
