What are the responsibilities and job description for the Supervisor Loan Servicing position at Hilton Grand Vacations?
Here’s why you will love it here:
- Recognition Programs and Rewards
- Excellent health care options, including medical, dental, and vision
- A people-first culture
- Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
- Perks at work: Employee Pricing platform
- Employee Assistance Program that supports your physical and mental well-being.
- Paid Vacation Time and Paid Sick Days
- 401(k) program with company match
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
- And more!
What will I be doing?
- Review, delegate, and approve work performed by Loan Servicing staff at all levels.
- Assist in the development and implementation of strategies for operational activities, including posting payments, collections, and cancellations due to foreclosures and bankruptcies.
- Ensure compliance with internal and external reporting requirements, including IRS reporting (Forms 1098, 1099).
- Complete all required audit requests including review of loan servicing controls, provide sample sets, and cash reconciliation support.
- Work effectively with HGV team members across departments to effect changes and complete special projects required as part of company-wide goals and objectives.
- Assists management with staff performance reviews
- Trains and cross-trains fellow team members on various functions.
- Create and/or update SOPs to ensure accuracy per established policy.
- Runs existing reports and/or facilitates the creation of new reports utilized to perform duties.
- Identify operational control points and weaknesses, and associated exposures.
- Develop an acute understanding of the utilization of available technology and document process flows.
- Reviews, adjusts, and approves team member timecards and attendance.
- Assist team members with onboarding and ongoing maintenance of all applicable work-related resources.
- Carry out any reasonable request by management.
- Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
- Completes all required Company training/compliance courses as assigned.
- Adheres to Company standards and maintains compliance with all policies and procedures.
- Performs other related duties as assigned.
To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:
- Highly proficient computer skills, including Windows and Microsoft Office products, particularly Excel.
- Experience automating and standardizing operational processes.
- Excellent organizational skills and attention to detail
- Excellent verbal and written communication skills
- Ability to work in a team environment
- Accounting and or loan servicing / receivables experience
- Experience working in a mortgage / loan servicing application, such as Servicing Director, NLS, or other
- Willingness to work occasional overtime, including weekends and holidays
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
