What are the responsibilities and job description for the Supervisor Recreation position at Hilton Grand Vacations?
An amazing opportunity to join the 845 suite Historic Powhatan Resort, a Hilton Vacation Club, located on 256 lush, landscaped acres in Williamsburg Virginia. We encourage you to join our service-oriented team-member family where we strive every day to ensure our owners, members and guests can create wonderful vacation memories, while building our own hospitality skills to grow our career within Hilton Grand Vacations.
The Recreation Supervisor is responsible for the overall supervision, coordination and implementation of guest activity programs and group recreation/leisure activity programs. The Recreation Supervisor operates with substantial latitude in the supervision of the overall recreation program. Comply with all state regulations to operate and conduct recreational activities. Commitment and dedication to our Inspired Hospitality is an expected behavior to be displayed towards our guests and team members at all times.
What Will I Be Doing:
- The Recreation Supervisor is responsible for supervising all areas of the Recreation Department. These tasks can include but are not limited to all aspects of staffing, programming, planning, and implementing guest events which serve the purpose of entertaining our guests.
- Ensure that safety measures are always followed and enforced.
- Directly responsible for the interviewing, scheduling, and providing direction and guidance in the recreation department.
- Always provides outstanding guest/owner service.
- Works with F&B and Resort Management in creating an annual budget outlining all revenues and expenses for the fiscal year. Updates forecast and justify revenues and expenses on a monthly basis.
- Evaluates programs for effectiveness/participation and adapts programs, as necessary. Continually seeks new and exciting programs and ideas to improve, expand and keep overall program. Monitors and evaluates recreation program content and prepares communication material (flyers, handouts, postings, etc.) to attract participants and promote program awareness and interest.
- Works directly with the General Manager and Director of F&B for coordination of special functions.
- Responsible for assisting the enhancement of services. Supervises all other activities in common areas.
- Maintains and orders recreation supplies and inventory.
- Ensures that the proper cleanliness of the Activities Center and anywhere involved with an on-site recreation.
- Over sees and determines the resolution of problems arising from owner/guest concerns with a commitment to satisfying every owner/guest.
- Must be flexible to work variable shifts to include weekends and holidays.
- Must be flexible to support other departments as needed.
- May be required to perform other reasonable duties as requested by management.
What Are We Looking For:
To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:
- Minimum 1 year of Resort Recreation/Cruise Ship Entertainment or Resort/Hospitality management.
- Ability to tolerate & work in outdoor temperatures and environment.
- Ability to react calmly and effectively in emergency situations.
- Demonstrates excellence in service quality standards that affect guest satisfaction, responding to guests in a timely and professional manner. A courteous and professional demeanor must prevail when handling upset guests and difficult situations.
In addition, the following qualifications, knowledge, skills, abilities, and experience are preferred:
- 2-3 years of supervisory experience in a related field.
- Seasoned customer service professional
- Experience with entertainment programming in a fast-paced environment.
Why do team members like working for us:
- Day 1 Benefit Eligibility
- Competitive base pay
- Recognition Programs and Rewards
- Discounted travel programs
- 401(k) program with company match.
- PTO, 10 Paid Holidays per year plus 2 floating
- Paid Sick Days
- Employee stock purchase program
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
