Telecommunications Administrator

WORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE, PLUS DAILY PAY

At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals.

Here's why you will love it here :

Recognition Programs and RewardsExcellent health care options, including medical, dental, and visionA people-first cultureGo Hilton : Travel Discounts Program Hilton hotel rates worldwide.Perks at work : Employee Pricing platformEmployee Assistance Program that supports your physical and mental well-being.Paid Vacation Time and Paid Sick Days401(k) program with company matchTuition reimbursement programsNumerous learning and advancement opportunitiesAnd more!What Will I be Doing?

Telecommunications Administrator

is responsible for assisting with the daily operations of the contact center platform, such as, but not limited to monitoring inbound and outbound call traffic, report generation, and daily system testing. Provide tier 2 support and troubleshooting for agents, supervisors, and management.

You are responsible for driving company success through performing the following tasks to the highest standards :

Generate daily, weekly, and monthly reports for the CXone Platform.New user onboarding administration.Dashboard setup.Subscription auditing.Maintain and optimize user subscriptions and skills.Download recordingsProvide tier 2 support and troubleshooting for agents, supervisors and management.Monitor inbound call traffic and adjust agent skill sets to achieve SLA, ASA, and Abandon rate.Assist with documentation of system settings and applications.Assist with agent scheduling decisions.Back up dialer administrator in daily tasks and functions.Test system functionality on a daily basis.Change IVR / Department schedules based on holidays.What Are We Looking For :

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members.

To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience :

6 months - 1 year related experienceMicrosoft OfficeProficient computer skills, especially Excel and VisioCall Center experience

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

• Eligibility : All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.