What are the responsibilities and job description for the Area Director of Leisure Sales - Hawaii position at Hilton Hawaiian Village Waikiki Beach Resort?
Job Title: Area Director of Leisure Sales, Hilton Hawaiian Village, Hilton Waikoloa, DoubleTree Alana
Position Summary:
The Area Director of Leisure Sales is responsible for driving revenue growth by overseeing the strategic development and execution of leisure sales initiatives, including FIT (Fully Independent Traveler) and group tour business. This role focuses on cultivating partnerships with wholesale leisure operators and travel advisors, while maintaining and strengthening relationships with current accounts. The Director will also ensure a seamless guest experience by addressing post-stay concerns in collaboration with key stakeholders. Representing the property at industry events, negotiating contracts, and fostering client loyalty are critical components of this position.
Key Responsibilities:
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
Work Locations
Hilton Hawaiian Village
Schedule
Full-time
Brand
Hilton Hotels & Resorts
Job
Sales
Position Summary:
The Area Director of Leisure Sales is responsible for driving revenue growth by overseeing the strategic development and execution of leisure sales initiatives, including FIT (Fully Independent Traveler) and group tour business. This role focuses on cultivating partnerships with wholesale leisure operators and travel advisors, while maintaining and strengthening relationships with current accounts. The Director will also ensure a seamless guest experience by addressing post-stay concerns in collaboration with key stakeholders. Representing the property at industry events, negotiating contracts, and fostering client loyalty are critical components of this position.
Key Responsibilities:
- Strategic Leadership:
- Develop and implement a comprehensive leisure sales strategy that aligns with Hilton’s overall business objectives and revenue targets.
- Identify emerging trends in the leisure travel market and adapt sales strategies to capitalize on growth opportunities.
- Business Development:
- Proactively target and secure new business from wholesale leisure operators, travel advisors, and other key industry partners.
- Create customized sales presentations, proposals, and marketing materials to attract prospective clients.
- Proactively solicit new business through networking, prospecting, and referrals.
- Client Relationship Management:
- Cultivate and maintain strong relationships with existing accounts, focusing on client retention and satisfaction.
- Act as a trusted advisor to clients, providing tailored solutions to meet their unique needs.
- Manage client communication and maintain regular touchpoints to foster loyalty and long-term partnerships.
- Sales Execution and Negotiation:
- Lead contract negotiations, ensuring favorable terms for both the client and Hilton.
- Collaborate with internal teams to deliver seamless booking, planning, and execution processes.
- Close high-value deals while adhering to Hilton policies and maintaining profitability.
- Property Representation:
- Represent Hilton at key industry tradeshows, conferences, and community events to promote facilities and services.
- Host property tours and site inspections for prospective clients, showcasing Hilton’s unique offerings.
- Organize and participate in client entertainment events to strengthen relationships and showcase Hilton’s commitment to excellence.
- Performance Tracking and Reporting:
- Monitor and analyze sales metrics, pipeline activity, and market trends to optimize strategies and performance.
- Prepare detailed sales reports and forecasts for senior leadership.
- Regularly evaluate the effectiveness of sales initiatives and recommend adjustments as needed.
- Bachelor's degree in Hospitality, Business Administration, or a related field preferred.
- A minimum of 3-5 years of progressive experience in hospitality sales, with a strong focus on leisure and group markets.
- Proven track record of achieving and exceeding sales targets in a competitive environment.
- Strong negotiation, communication, and presentation abilities.
- Proficiency in CRM systems, sales software, and Microsoft Office Suite.
- Willingness to travel frequently and work flexible hours, as required.
- Strategic thinker with the ability to develop and execute innovative sales plans.
- Relationship builder who excels at client engagement and stakeholder collaboration.
- Results-driven professional with a focus on achieving measurable business outcomes.
- Adept at multitasking and managing competing priorities in a dynamic environment.
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
- Medical Insurance Coverage – for you and your family
- Mental health resources including Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel program: 100 nights of discounted travel
- Parental leave to support new parents
- 401K plan and company match to help save for your retirement
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Debt-free education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
- Career growth and development
- Recognition and rewards programs
- This position is eligible to participate in the Sales Incentive Program
- Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
Work Locations
Hilton Hawaiian Village
Schedule
Full-time
Brand
Hilton Hotels & Resorts
Job
Sales
Salary : $90,000 - $130,000
