What are the responsibilities and job description for the Front Desk Associate position at Hilton Head Hospitality Company?
Elite Resort Group on Hilton Head Island, SC is looking for a motivated, results-driven professional to fill our full-time position of Front Desk Associate. We are looking for a dynamic individual to provide a luxury experience for our guests.
Responsibilities will include but not limited to:
- Greet guests and patrons as they arrive
- Perform all check-in and check-out tasks
- Operate phone system, take calls and provide information and transfer calls
- Register guests and collect necessary information for the duration of stay
- Keep track of all guests emails and requests
- Answer inquiries regarding resort, service, directions, etc.
- Refer guests to appropriate department/managers to resolve complaints or provide suggestions
- Compute bills and take payments as required
- Contact housekeeping/maintenance departments when needed
Requirements:
- Must be a highly disciplined individual – punctual, reliable, with leadership skills.
- Have strong computer skills, especially with Word and Excel. Internet experience is also preferred.
- Excellent written and oral communication skills
- Strong organizational skills
- Valid Driver’s license is preferred.
Other:
- Work schedule could be more than 40 hours a week and more than 5 days a week depending on occupancy. Must be available for flexible hours, weekends and holidays.
- Shifts are 8 hours
- This position is classified as non-exempt and hourly.
Experience:
- 1 year Hotel experience is preferred
- 1 year of Front Desk experience is preferred
Education:
- High school or equivalent is preferred
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Weekends as needed
Education:
- High school or equivalent (Required)
License/Certification:
- Driver's License (Required)
Shift availability:
- Day Shift (Required)
Ability to Commute:
- Hilton Head Island, SC 29928 (Required)
Ability to Relocate:
- Hilton Head Island, SC 29928: Relocate before starting work (Required)
Work Location: In person
Salary : $18