What are the responsibilities and job description for the Owner Relations Manager position at Hilton Head Island Beach & Tennis Resort?
We are Hilton Head Island Beach and Tennis Resort and we are looking for a (Full Time) Owner Relations Manager!
Come be a part of our team. We need talented candidates that want to be part of a dynamic team. Opportunity to excel at a rapid pace. Visit our website to get a feel for our Resort and see what we are like. The web site is: www.hhibeachandtennis.com.
Acts as a liaison between homeowners, Front Desk and housekeeping. Manager Room Inspectors.
Essential Functions:
Communicate all relevant information to the front desk staff.
Maintain positive working relationships with all owners
Actively recruit new units onto the Onsite Rental Program.
Communication owners’ needs to the Front Desk staff, housekeeping inspectors, maintenance, and any third-party vendors.
Maintain all out of order (per owner) units- ensuring that they are inspected and ready to rent on the release date.
Communicate with owners regarding (guest) damages to property and with the Front Desk regarding payment(s) from guests.
· Assist Front Desk as needed.
· Assign daily tasks to Room Inspectors each morning giving them assignments for the day (arrivals, departures, unit checks, deliveries, etc.) and any other requests as needed.
Create Department weekly schedules according to requests and business needs.
Bill refurbishments to owners for replacements by the Room Inspectors.
Review, process and mail monthly owner rental statements and checks. Audit monthly statements for accuracy i.e., cleaning fees and owner payouts in a timely manner.
Ensure change of ownership is audited for accuracy and are entered in Barefoot in a timely manner.
Add to the company deadline for all reports.
Maintain owner records.
Provide staff with the most up to date list of units that are on the Rental Program (additions/subtractions).
Monthly inventory for replacement/inventory items provided by the Room Inspectors. Provide accounting and General Manager monthly.
Perform annual evaluations/inspections of each unit, giving recommendations on appearance, style, and overall condition. Provide list to the Front Desk and homeowners.
Bill annual inventories provided by the Room Inspectors.
On a weekly basis audit and correct department time sheets for accuracy. Send corrected copy to Human Resources.
Proficient in Barefoot. Train all affected employees.
Competencies:
- Time Management.
- Project Management.
- Initiative.
Supervisory Responsibility:
Manager to Room Inspectors and liaison between the Front Desk.
Minimum of 45 hours per week
Preferred Education and Experience:
High School Diploma or equivalent. Degree in Hospitality management preferred. At least two years supervisory experience. A Property Manager License is required.
Background check required.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
The pay for this opportunity is starting at $50,000.00 a year.
Job Types: Full-time
Starting Salary: From $50,000
Expected hours: 45 per week
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $50,000
