What are the responsibilities and job description for the Night Auditor position at Hilton Home2 Suites Citiplace Baton Rouge?
Overview
We are seeking a dedicated and detail-oriented Night Auditor to join our team in the hospitality industry. The Night Auditor plays a crucial role in ensuring the smooth operation of our hotel during overnight hours. This position involves balancing financial transactions, providing exceptional guest services, and maintaining a welcoming environment for our guests. The ideal candidate will possess strong communication skills and a passion for delivering outstanding hospitality.
Responsibilities
- Perform nightly audits of financial transactions to ensure accuracy and compliance with company policies.
- Prepare and distribute daily reports summarizing hotel operations, including occupancy rates and revenue.
- Handle guest check-ins and check-outs efficiently, ensuring a seamless experience for all guests.
- Address guest inquiries and concerns promptly, providing solutions to enhance their stay.
- Maintain accurate records of cash, credit, and other financial transactions throughout the night shift.
- Collaborate with other departments to ensure that all guest needs are met during overnight hours.
- Uphold high standards of cleanliness and organization in the front desk area.
Skills
- Strong background in hospitality management with a focus on guest relations.
- Excellent phone etiquette and communication skills to effectively interact with guests and staff.
- Bilingual abilities are a plus, enhancing communication with diverse clientele.
- Proven experience in customer service within hotel or resort settings.
- Familiarity with night audit processes and procedures is highly desirable.
- Ability to work independently during overnight shifts while maintaining attention to detail.
- Strong problem-solving skills to address guest issues effectively.
Join our team as a Night Auditor and contribute to creating memorable experiences for our guests while ensuring the operational success of our hotel during nighttime hours.
Job Type: Part-time
Pay: $13.50 - $14.00 per hour
Expected hours: 24 – 32 per week
Benefits:
- Employee discount
Schedule:
- Night shift
Work Location: In person
Salary : $14 - $14