What are the responsibilities and job description for the Night Auditor/Front Desk Agent position at Hilton Home2 Suites Woodland, Ca?
Job Summary
We are seeking a dedicated and friendly Night Auditor/Front Desk Agent to join our team at Home2 Suites by Hilton hotel. The ideal candidate will have a passion for hospitality and excellent customer service skills, ensuring that every guest has a memorable experience. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and managing guest relations effectively.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently, ensuring accuracy in guest information.
- Handle guest inquiries and resolve any issues promptly to ensure satisfaction.
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
- Operate phone systems to manage incoming calls and provide information as needed.
- Assist with reservations and modifications in the hotel management system.
- Conduct night audits as required, ensuring all financial transactions are accurate.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
- Uphold high standards of cleanliness and organization at the front desk area.
Requirements
- Previous experience in hospitality or guest services is preferred.
- Strong communication skills with an emphasis on customer service excellence.
- Familiarity with hotel management software is a plus.
- Ability to operate phone systems efficiently.
- Excellent problem-solving skills and attention to detail.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- A background in hospitality management or related fields is advantageous.
- Must possess a positive attitude and be able to work well in a team environment.
Join us in providing exceptional service to our guests while advancing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: $16.50 - $17.50 per hour
Expected hours: 24 – 40 per week
Schedule:
- Day shift
- Evening shift
- Every weekend
- Holidays
- Night shift
Work Location: In person
Salary : $17 - $18