What are the responsibilities and job description for the Front Desk/Night Auditor position at Hilton Home2 Suites?
**Job Summary:** We are seeking a detail-oriented and customer-focused Front Desk Clerk/Night Auditor to join our team. The ideal candidate will be responsible for providing exceptional service to guests during the night shift, ensuring their stay is comfortable and enjoyable. **Responsibilities:** - Greet guests in a friendly and professional manner - Check guests in and out of the hotel efficiently - Handle guest inquiries, requests, and complaints promptly and courteously - Perform night audit procedures to ensure the accuracy of financial transactions - Maintain a clean and organized front desk area - Assist with guest relations and provide information about hotel services and amenities **Qualifications:** - Previous experience in a front desk or customer service role preferred - Strong communication skills and a friendly demeanor - Ability to work night shifts and handle guest inquiries during non-traditional hours - Knowledge of hotel operations and hospitality industry practices - Multilingual abilities are a plus - Familiarity with night audit procedures is advantageous - Bilingual proficiency in English and another language is desirable - A background in hospitality or hotel management is beneficial This position offers an opportunity to work in a dynamic hospitality environment, interact with diverse guests, and contribute to their positive experience. If you are passionate about providing excellent customer service and enjoy working in a fast-paced setting, we invite you to apply for this role.
Job Types: Full-time, Part-time
Pay: $13.00 - $16.00 per hour
Schedule:
- Evening shift
- Nights as needed
- Overnight shift
- Weekends as needed
Work Location: In person
Salary : $13 - $16
