What are the responsibilities and job description for the Hotel Front Desk Associate position at Hilton Home2 Suites?
Tru by Hilton - Merrillville is a hotel for guests with a millennial mindset – a youthful energy, zest for life, and a desire for human connection.
JOB OVERVIEW
We seek a highly motivated and customer-oriented individual to join our team as a Front Desk Agent. The first point of contact for our guests, you will play a crucial role in providing exceptional service and ensuring a positive experience during their stay. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
We are looking for someone with a strong outgoing personality, who can work independently, is highly dependable, and has a good work history with strong customer service and work ethics.
Responsibilities:
- Greet guests with a warm and friendly demeanor, providing a welcoming atmosphere
- Check-in and check-out guests efficiently, ensuring accurate information and proper payment handling
- Answer phone calls and respond to guest inquiries promptly and professionally
- Assist guests with reservations, changes, and cancellations
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest complaints or concerns with patience and empathy, resolving issues to ensure guest satisfaction
- Maintain accurate records of guest interactions, transactions, and room availability
- Collaborate with other hotel departments to ensure seamless guest experiences
- Perform night audit duties as needed
WORK SCHEDULE
- Part and Full-time Opportunity: When combined with guest room attendant duties; flexible schedules are available for shifts in the laundry and housekeeping department.
COME THRIVE WITH US!
At TRU by Hilton Merrillville, we're more than a hotel; we're a community of hospitality enthusiasts dedicated to creating genuine connections. Our mission is simple: to turn every stay into an unforgettable experience. We value diversity, embrace creativity, and foster a culture where every team member is a star in our constellation of success. Join us, and be a part of a team that makes hospitality an art form!
Ready to explore new horizons? Apply now to join TRU by Hilton Merrillville and open the door to a realm of opportunities. Our initial application process is swift, hassle-free, and mobile-friendly – seize the moment and commence your journey with us today!
Job Types: Full-time, Part-time
Pay: $13.00 - $15.00 per hour
Benefits:
- Employee discount
Schedule:
- Day shift
- Evening shift
- Morning shift
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $13 - $15
