What are the responsibilities and job description for the Hotel Front Desk Clerk position at Hilton Home2 Suites?
Overview
We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our team. This role is essential in providing exceptional guest services and ensuring a welcoming atmosphere for all visitors. The ideal candidate will possess strong communication skills and a passion for hospitality, making every guest's experience memorable.
Duties
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Manage the check-in and check-out processes efficiently, including handling reservations and payments.
- Provide information about hotel amenities, local attractions, and services to enhance the guest experience.
- Address guest inquiries and resolve any issues promptly, maintaining high standards of guest relations.
- Maintain accurate records of room availability and reservations using hotel management software.
- Assist with night audits as required, ensuring all transactions are accurately recorded.
- Handle phone calls professionally, utilizing effective phone etiquette and managing inquiries through phone systems.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests in a timely manner.
Experience
- Previous experience in hospitality or customer service is preferred, particularly in a resort or hotel setting.
- Familiarity with front desk operations and hospitality management principles is advantageous.
- Strong interpersonal skills with the ability to engage effectively with guests from diverse backgrounds.
- Experience with night audit procedures is a plus but not mandatory; training will be provided.
- Proficiency in using phone systems and hotel management software is beneficial.
Join our team as a Hotel Front Desk Clerk, where you can contribute to creating unforgettable experiences for our guests while developing your career in the hospitality industry.
Job Type: Full-time
Pay: $12.00 - $13.00 per hour
Benefits:
- Employee discount
Schedule:
- Evening shift
- Every weekend
- Holidays
- Night shift
Work Location: In person
Salary : $12 - $13
