What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Hilton Home2 Suites?
Job Summary
We are seeking a friendly and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a commitment to guest satisfaction. The Front Desk Agent will handle reservations, check-ins, and check-outs while managing guest inquiries and concerns.
Duties
- Greet guests warmly upon arrival and assist with the check-in process.
- Manage reservations and provide information about hotel services and amenities.
- Handle guest inquiries, requests, and complaints in a timely and professional manner.
- Operate phone systems to answer calls promptly and direct them as necessary.
- Maintain accurate records of guest information and transactions.
- Conduct night audits as required, ensuring all financial transactions are balanced.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold hotel policies and procedures while maintaining a high standard of guest relations.
Experience
- Previous experience in hotel management or guest services is preferred but not required.
- Strong phone etiquette skills with the ability to communicate effectively with guests.
- Familiarity with hospitality management principles is a plus.
- Multilingual or bilingual candidates are encouraged to apply for enhanced guest interactions.
- Experience with night audit processes is beneficial but not mandatory.
Join our team as a Front Desk Agent where your dedication to hospitality will create memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $10.00 - $11.50 per hour
Expected hours: 32 – 40 per week
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Overnight shift
- Weekends as needed
Ability to Commute:
- Dothan, AL 36303 (Required)
Ability to Relocate:
- Dothan, AL 36303: Relocate before starting work (Required)
Work Location: In person
Salary : $10 - $12
