What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Hilton Home2 Suites?
***Email resume to balis@hospitalitymgnt.com***
***Pick up the application at Fairfield by Marriott Woodland, Ca***
Job Title: Front Desk and Night Auditor
Location: Home2 Suites, Woodland, CA
Department: Front Office
Reports To: General Manager / Front Office Manager
Employment Type: Full-Time / Part-Time
Job Summary:
The Front Desk Night Auditor is responsible for providing excellent guest service while maintaining the hotel’s financial records for the overnight shift. This position ensures the smooth operation of the front desk, completes daily financial reports, and addresses guest inquiries and concerns professionally. The ideal candidate is detail-oriented, dependable, and able to work independently.
Key Responsibilities:
- Perform nightly hotel audits and reconcile daily transactions.
- Ensure accurate posting of room charges, taxes, and other hotel-related transactions.
- Balance and audit all hotel revenue sources, including cash, credit cards, and direct billing.
- Generate and distribute daily management reports.
- Handle guest check-ins and check-outs, ensuring smooth and efficient service.
- Address guest requests, complaints, and concerns professionally and promptly.
- Monitor and respond to emergency situations, including security issues and maintenance requests.
- Maintain a clean and organized front desk area.
- Assist in preparing breakfast setup, if required.
- Follow all safety and security protocols to ensure guest and employee safety.
Qualifications & Skills:
- Prior hotel front desk or night audit experience preferred.
- Proficiency in hotel management software (e.g., Hilton OnQ) is a plus.
- Strong mathematical and analytical skills for balancing accounts.
- Excellent customer service and communication skills.
- Ability to work independently and handle overnight responsibilities.
- Strong problem-solving skills and attention to detail.
- Must be available for overnight shifts, weekends, and holidays.
Physical Requirements:
- Ability to stand for extended periods.
- Occasionally lift or carry up to 25 pounds.
- Ability to move freely around the hotel property as needed.
Job Types: Full-time, Part-time
Pay: $16.00 - $18.00 per hour
Expected hours: 20 – 40 per week
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
- Weekends as needed
Ability to Commute:
- Woodland, CA 95776 (Required)
Ability to Relocate:
- Woodland, CA 95776: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $18
