What are the responsibilities and job description for the Front Desk Agent - Full Time position at Hilton Houston Westchase Hotel?
Job Summary
We are seeking a highly motivated and professional Front Desk Agent to join our hospitality team. As the first point of contact for guests, you will be responsible for ensuring a warm and welcoming experience for all visitors to our hotel or resort. The ideal candidate will possess exceptional hospitality skills, be multilingual (preferred), and have experience in guest services. If you are passionate about delivering exceptional customer service and are eager to work in a fast-paced environment, we encourage you to apply for this exciting opportunity.
Duties
- Greet and welcome guests in a friendly and professional manner.
- Check guests in and out of the hotel or resort, ensuring all information is accurate and complete.
- Handle guest inquiries and requests promptly and efficiently.
- Provide detailed information about hotel amenities, services, and local attractions.
- Process payments and handle guest complaints or concerns.
- Manage and maintain a clean and organized front desk area.
- Answer and direct phone calls in a professional and courteous manner.
- Provide assistance to other hotel staff as needed.
- Maintain confidentiality and adhere to hotel policies and procedures.
Requirements
- Previous experience in hospitality management or a related field.
- Strong knowledge of guest services and hospitality management principles.
- Excellent communication and phone etiquette skills.
- Ability to work effectively in a fast-paced environment.
- Proficiency in Spanish language is preferred.
- Familiarity with hotel management software and technology.
- Ability to lift and move up to 25 pounds.
- High school diploma or equivalent required; college degree in hospitality management or a related field is preferred.
-Must be able to work weekends and holidays.
Skills
- Bilingual or multilingual
- Front desk
- Guest services
- Hospitality
- Hospitality management
- Hotel management
- Hotel
- Resort
- Phone etiquette
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
Application Question(s):
- Are there any days or hours you are not available to work?
Experience:
- Hotel experience: 1 year (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Commute:
- Houston, TX 77042 (Required)
Work Location: In person
Salary : $15
