Conference Services Manager

Job Description

Job Title: Conference Services Manager

FLSA Status: Non-Exempt

Summary: The Conference Services Manager is responsible for planning, organizing, and coordinating functions and guest rooms for assigned group accounts, in accordance with hotel policies and quality standards, to ensure customer satisfaction, maximize profitability and generate return business.

Essential Duties & Responsibilities

1. To understand and respond to all guest needs and requests in a timely and professional manner.

2. Act as liaison between hotel and meeting planner to ensure a successful event. This includes obtaining rooming lists, establishing billing, overseeing group room blocks, welcoming VIP's, overseeing amenity requests, handling on site event logistics, coordinating outside vendors, and enforcing the contract.

3. Write resumes for each group giving the hotel's departments an overview and schedule of the conference and its objective, details of the meeting agenda, AV requirements, VIP's, billing arrangements and amenity requests.

4. Plan group's food and beverage events, including assistance with menu selection and audio visual.

5. Create and execute accurate banquet event orders that include detailed information on the agenda, menu items, room set up, and billing arrangements.

6. Meet the client upon arrival and conduct pre conference review, including the introduction of Department Heads, overview of events, and guest arrival details.

7. Communicate last minute changes in group functions to hotel staff, and ensure accurate and satisfactory follow up.

8. Conduct post conference review with clients including the presentation of banquet checks when applicable.

9. Review all bills that are sent to the client, ensuring they are accurate and timely in order to maximize return business. Compile any cancellation/attrition charges for the group. Send thank you notes and meeting critiques with every bill, and ensure any feedback is communicated and responded to according to hotel guidelines.

10. Attend daily, weekly and monthly meetings as directed.

11. Work with the Director of Sales to generate an accurate monthly forecast of group food and beverage revenue associated with all group events. Ensure monthly goals are attained to maximize revenue.

12. Manage and maintain DelphiFDC client information and reports accurately.

13. Maintain strong visibility in local community and industry organizations as applicable.

May assist in implementing and/or participating in special promotions relating to direct sales segments i.e. sales blitzes etc.

15. Maintain the professional standards of the hotel as set forth by the hotel and participate in special projects as required.

16. Perform other functions as required and directed.

Qualifications:

To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have knowledge of in Microsoft Office, OnQ, PEP, R&I, DelphiFDC.

Education/Experience:

Associate degree or equivalent from 4 year institution; or two years related experience and/or training; or equivalent combination of education and experience.

Basic Expectations:

Attention to detail; Mature, professional interaction with employees, guests and business contacts; Ability to work independently, make good decisions, prioritize work, handle multiple tasks at the same time, act effectively under pressure; Ensure accurate records are maintained; Organized, self-motivated, able to interpret and communicate hotel policy and culture to client. Able to communicate clients requests to hotel staff and management.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, use hands, and talk or hear. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Job Type: Full-time

Pay:

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• Kansas City, Missouri (64153): Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Job Type: Full-time

Pay: $24.00 - $27.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Ability to Commute:

• Kansas City, MO 64153 (Preferred)

Ability to Relocate:

• Kansas City, MO 64153: Relocate before starting work (Preferred)

Work Location: In person

Salary : $24 - $27