What are the responsibilities and job description for the AM Host/Busser position at Hilton Lexington Downtown?
Host/Busser
You are someone who thrives on creating memorable first impressions and ensuring guests feel like they belong from the moment they arrive. You have a natural ability to bring warmth and positivity to every interaction. If you love a dynamic, fast-paced environment where every day offers something new, we'd love to have you on our team! You'll play a key role in delivering exceptional guest experiences, making sure everyone feels welcome and valued. As the Host/Busser you will:
- Be a Friendly Face and Voice- arriving at work on time to get the restaurant/lounge/cafe set up and ready to open, keeping your work area clean and attractive throughout the meal period. In your role you may also handle room service orders as well as cash/credit as you take on the duties of cashier.
- Be a Host – taking reservations, seating guests, pouring water, making helpful suggestions, answering questions, remembering names, offering a friendly smile – and maybe even a weather forecast – it is all part of the job!
- Be a Service Star - provide exceptional service to guests by promptly welcoming and courteously assisting with serving/clearing in a can-do fashion, engaging in polite conversation with guests when time allows. The busser anticipates server, and guest needs so they can assist in the delivery of highly attentive service. Keep your assigned area fully stocked, e.g. utensils, napkins, etc. so guest needs can be quickly addressed.
Job Requirements
A high school education or equivalent preferred and prior experience in a restaurant setting preferred. Physical requirements include the ability to work long hours as needed. Light work – exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, ability to multi task. Possess the ability to bend, stretch, twist or reach with your body and arms, work under variable temperatures and noise levels. Near Vision - The ability to see details at close range. Ability to stand and walk for long periods of time. Must possess fluency in English and be able to work in stressful, high pressure situations, and must possess the ability to multi-task on a regular basis.
