Bellperson / Valet Attendant

Department: Front Office Reports to: Guest Services Manager

Position Summary:The primary duties of the Bellperson/Valet are parking and retrieving guest vehicles and accommodating guests during their stay in a pleasant and efficient manner. This role will also assist in transportation as necessary.

Accountabilities: The Bellperson/Van Driver/Valet is responsible for helping guests into and out of the property to the best of his or her ability, and for providing delivery of items to guests on an as needed basis. This role includes parking and retrieving guest vehicles, and transporting guests to and from required destinations as needed.

Qualification Standards

Education & Experience:

• 1 year of experience in a hotel or a related field preferred
• High School diploma or equivalent required
• Valid Driver’s License
• Previous customer service experience preferred

Tools & Equipment:

• Computer, copier, scanner, telephone, two way radio
• Keys, guest luggage, bell carts, property vehicle, luggage tags

Work Environment:

• Under variable temperature conditions
• Under variable noise levels
• Indoors / outdoors
• Around chemicals

Physical Requirements:

• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
• Ability to stand for long periods of time
• Ability to work long hours, some back to back shifts as needed
• Ability to work under variable temperatures and noise levels
• Near Vision – ability to see details at close range
• Ability to bend, stretch, twist or reach with your body and arms
• Must be able to stand and/or walk for lengthy periods of time

Mental Requirements:

• Oral and Written Comprehension and Expression - Must be able to convey information and ideas clearly in English
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
• Must work well in stressful, high pressure situations
• Must maintain composure and objectivity under pressure
• Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
• Actively looking for ways to help people
• The ability to concentrate on a task over a period of time without being distracted
• Multi-lingual skills helpful

Duties & Functions

Essential:

• Approach all encounters with guests and employees in a friendly, service oriented manner
• Maintain regular attendance, as required by scheduling which will vary according to the needs of the hotel
• Maintain high standards of personal appearance and grooming, as defined in the hotel handbook, when working
• Comply at all times with New Castle standards and regulations to encourage safe and efficient hotel operations
• Assisting guests with opening and closing vehicle doors.
• Acknowledge and greet guest with appropriate greeting within 25 to 30 seconds of arrival.
• Able to communicate parking procedures to guests/visitors.
• Tag guest vehicle keys with date & tine, registration number, make/model, room number or contact number of guest.
• Provide correct token or receipt of valet parking to the guest.
• Able to effectively park and retrieve guest vehicles without causing damage to the vehicle.
• Monitor and direct personal and commercial vehicle traffic on property, including guest vehicles, taxi cabs, limousines and buses.
• Responsible to maintain the security of vehicles, belongings kept inside the car, and vehicle keys.
• Document and report all vehicle incidents like damages, accidents, theft, missing articles, etc.
• Monitor and maintain safety, security and cleanliness of parking areas, valet and bell stand.
• Re-route traffic when parking facility reached maximum capacity and ensure staff and management is informed.
• Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts
• Supply guests or travelers with directions, travel information, and other information such as available services and points of interest
• Receive and mark baggage by completing and attaching claim checks
• Greet incoming guests and escort them to their rooms
• Assist physically challenged travelers and other guests with special needs
• Deliver messages and room service orders, and run errands for guests
• Explain the operation of room features such as locks, ventilation systems, and televisions
• Arrange for shipments of baggage, express mail, and parcels by providing weighing and billing services
• Maintain clean lobbies or entrance areas for travelers or guests
• Transport guests about premises and local areas, or arrange for transportation
• Compute and complete charge slips for services rendered and maintain records
• Pick up and return items for laundry and valet service
• Assist at Front Desk operations as directed by manager/supervisor
• Ensure guest safety and follow all department SOPs on entering and exiting guest rooms

Marginal

• Other duties as required
• Answer bell stand telephone

All New Castle employees are special safety and security agents and, whenever possible, are to report of correct and safety or security deficiencies. They are to be constantly on the alert for any unsafe or unsecured areas which bay threaten the wellbeing of guest or fellow employees or the maintenance and security of the hotel property and react accordingly.

This hotel functions 7 days a week, 24 hours a day. All employees must realize that we schedule as business dictates.

I have read and understand the job description as stated above and accept that any of the tasks may be modified or changed. I accept responsibility for knowing the modifications and/ or changes in this job description. I can perform the essential functions of this job as listed above, with or without reasonable accommodation.

Employee Name (Please Print) Supervisor Name (Please Print)

Employee Signature Date Supervisor Signature Date

Job Type: Part-time

Pay: $9.15 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Compensation Package:

• Tips

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Work Location: In person

Salary : $9 - $20