What are the responsibilities and job description for the Capitol Club Server - PT position at Hilton Madison Monona Terrace?
Description
POSITION PURPOSE:
To manage the club lounge according to Hilton brand standards by providing detailed customer service to Hilton Honors guests. This includes necessary set-up, upkeep, break down, and cleaning functions of the club lounge.
ESSENTIAL FUNCTIONS:
- Sets up club lounge with tables, chairs, china, silverware, and other service equipment; and breaks down club lounge according to contract and supervisor's instructions.
- Services of food and beverages according to standards and event orders.
- Handles guest requests or gets assistance from supervisor or manager.
- Keeps accurate counts on number of covers or guests utilizing the Club Lounge throughout the service
- Communicates frequently with supervisors as to the progress of the day's work.
- Maintains cleanliness of club lounge, public areas, pantry and storage areas.
- Maintains inventory of necessary supplies.
- Maintains Hilton's high standards of quality and service.
- Performs other duties and assists in other hotel areas as assigned.
POSITION REQUIREMENTS:
- Ability to read and comprehend English in order to receive instructions from managers and guests.
- Ability to respond quickly and accurately to guest requests.
- Ability to handle multiple tasks quickly and efficiently.
- Ability to lift 50 lbs. with reasonable accommodation.
- Prior hospitality or food and beverage experience preferred.
BENEFITS:
- Medical, dental, vision and life insurance offered for eligible full time associates following 30 days of employment
- 401K available for eligible associates following 90 days of employment
- Paid vacation time for eligible associates following 1 year of employment
- Free meal per shift
- Free employee parking when available
- Discounts at Hilton Worldwide hotels and Marcus Hotels & Resorts
- Discounted movie tickets
- Ability to transfer within the company
- Hilton branded training
- We are dedicated to the advancement, training and education of our associates and support promotion from within Marcus Corporation
- We are an equal opportunity action and drug free work place
- This organization participates in E-Verify.
