What are the responsibilities and job description for the Front Desk Clerk position at Hilton Madison Monona Terrace?
Description
The Hilton Madison Monona Terrace is in search of an energetic, outgoing individual to join our Front Desk team as a Front Desk Agent!
This position will greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of their stay.
ESSENTIAL FUNCTIONS:
- Check guests in and out of room.
- Able to provide accurate and appropriate information to guests and customers.
- Input and retrieve information routinely from computer systems. Make appropriate selection of rooms based on guests needs.
- Responds to guest requests and handle guest issues or reports complaints to management.
- Remain calm and alert, especially during emergency and/or heavy hotel activity.
- Promptly answering telephone in professional and clear manner. Input all information into computers to communicate guest requests and complaints.
- Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
- Answer guest questions regarding area or hotel, outlet information and services.
- Greet and welcome guest as they arrive to the hotel.
- Assist with luggage storage as necessary.
- Cash handling accuracy including responsibility for House Bank.
- Perform other duties as assigned.
POSITION REQUIREMENTS:
- Ability to stand and move throughout the front office and continuously perform essential job functions.
- Ability to read, listen, and communicate effectively in English, both verbally and in writing.
- Ability to access and accurately input information using a moderately complex computer system.
- Hearing and visual ability to observe and detect signs of emergency situations.
- High school diploma or equivalent required.
BENEFITS:
- Medical, dental, vision and life insurance offered for eligible full time associates following 90 days of employment
- 401K available for eligible associates following 90 days of employment
- Paid vacation time for eligible associates following 1 year of employment
- Free meal per shift
- Free employee parking
- Discounts at Hilton Worldwide hotels and Marcus Hotels & Resorts
- Discounted movie tickets
- Ability to transfer within the company
- Hilton branded training
- We are dedicated to the advancement, training and education of our associates and support promotion from within Marcus Corporation
- We are an equal opportunity, affirmative action and drug free work place
- This employer participates in E-Verify
