Multi-Site Community Manager

Community Manager

The Community Manager is accountable for all community operations. The purpose is to effectively manage and coordinate team activities and available resources to accomplish goals. Goals include maximizing revenue and community values. The Community Manager should be energetic and enjoyable to work with. Calm and intelligent crisis manager with developed conflict management skills. This is a full-time and exempt position who reports to the Regional Property Manager.

· Hire, train, develop, coach, and supervise on-site team members.

· Regularly evaluate the on-site team regarding leasing and operational guidelines.

· Ensure all team members provide the highest level of customer service to residents.

· Work with the Regional Manager to maintain and improve the value of the assets.

· Responsible for petty cash reconciliation.

· Create, review, and inspect all Capital Replacements/Improvement plans.

· Work with Maintenance Manager and Regional Facilities Manager to obtain competitive bids.

· Inspect the community regularly with the Maintenance Manager to ensure curb appeal appearance, safety, and overall physical integrity.

· Work with the Maintenance Manager regularly on work orders, move in/out inspections, renovations, new move in inspections, preventive maintenance, and vendor management.

· Work with local municipality in obtaining building permits and certificates of occupancy.

· Conduct regular meetings with team members to keep them up to date on current issues.

· Review the occupancy, availability, and make readies, as well as work order management with on-site team and with the Regional Manager.

· Review of delinquencies, legal filings, and collections.

· Coordinate evictions with the legal department.

· Review rental rates on a weekly basis and make recommendations.

· Monitor/analyze financial performance, rent variations, and maintain market intelligence.

· Evaluate market conditions to determine unit prices in accordance with the current market and new construction.

· Review application checklist for IDs, paystubs. Renter’s insurance, screening results, rental verifications.

· Vendor management: RPF, contract management, process invoices, and supervise property projects.

· Review leases for accuracy.

· Oversee resident relations including resident events, resident retention, and social media objectives.

· Assure adherence to all government regulations including Fair Housing, Equal Employment Opportunity, DEI, ADA, and OSHA. Works as a liaison to local, state, and federal agencies.

· Responsible for team schedules and payroll approval.

· Attends corporate meetings and functions.

· Adhere to all other tasks assigned by your direct supervisor and Director of Residential Properties.

· Report and document all accident/liability incidents for employees and residents. Be available for emergency situations.

· Action Oriented – Enjoys working hard; is action oriented and full of energy towards challenging items.

· Building Effective Teams – Blends people into teams as needed, creates strong morale and spirit in his/her team, shares wins and successes, fosters open dialogue, defines success in terms of the whole team and creates a feeling of belonging in a team.

· Business Acumen – Knows how businesses function and is aware of how strategies and tactics work in the marketplace; knowledgeable in current and possible future policies, practices, trends, information affecting his/her business and organization, and knows the competition.

· Develop Direct Reports – Provides challenging tasks and assignments, holds frequent development discussions, and is aware of each direct reports’ career goals.

· Problem Solving – Uses rigorous logic and methods to solve difficult problems with effective solutions, can identify hidden problems issues, looks beyond the obvious and does not stop at what might seems to be the answer.

· Hiring and Staffing – Hires the best persons available whether it’s inside or outside the company, is not hesitant to select the strongest people and assemble a talented staff. Train staff members and give them the tools needed to succeed.

· Motivating Others – Creates a climate in which people want to strive to do their best and a positive team environment, can motivate their team or members of a project, empowers other team members by inviting their input and making them feel their work is important, shares ownership and visibility, and is someone who coworkers enjoy working for and with.

· Must have strong interpersonal skills to develop and enhance business relationships and the ability to have good working relationships with diverse personalities. Must be tactful, possess professional maturity, and flexible.

· Must have strong leadership and management skills including recruiting/hiring, team building, and coaching/mentoring.

· Must have understanding of building construction, and local and HUD code enforcement.

· Must possess a willingness to provide exceptional customer service.

· Must demonstrate the ability to successfully lead and work on a team.

· Must be able to communicate to others and understand directives clearly both verbally and in writing.

· Must be resourceful and well organized.

· Flexible work schedule to meet the demands of the business including possible weekends.

· Experience with Yardi One software platform: Voyager, Rent Café, CRM flex, P2P.

· Experience with MS Excel, Word, Outlook

· Knowledge of Fair Housing

· Experience with FCO and OurPetPolicy a plus.

· High School education or equivalent required.

· 5 years of property management experience required.

· College degree and Apartment industry certifications are preferred.

· Multifamily housing leasing experience a plus.

· Must possess a valid driver’s license.

· You will be required to stand, walk, sit, and reach with arms and hands frequently.

· You will be required to climb stairs, balance, stoop, kneel, crouch, and crawl.

· You must be able to lift and/or move up to 25 pounds.

Hilton Management LLC is an equal opportunity employer

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

People with a criminal record are encouraged to apply

Experience:

• Property management: 5 years (Required)

Ability to Commute:

• Hamilton, NJ 08619 (Required)

Ability to Relocate:

• Hamilton, NJ 08619: Relocate before starting work (Required)

Work Location: In person

Salary : $75,000 - $85,000