What are the responsibilities and job description for the Front Desk Supervisor FT position at Hilton Milwaukee?
Description
Are you driven to work for the most recognized name in the hospitality industry? If you strive to grow your career at the largest hotel in the downtown area, the Hilton Milwaukee is the place for you. Our property and brand pride itself on continuous innovation through our approach to world-class service, upscale amenities and superior style.
We are in search of a 2nd Shift Front Desk Supervisor to join our Hilton Milwaukee team. In this position you are likely to be the first point of contact for our guests, so put a smile on your face and know your facts. Our guests will come in with a lot of questions, ranging from room amenities to the Milwaukee hot spots. It is essential that you have the ability and knowledge to assist them. You will help the front desk team to sell the most rooms possible and make sure guests are having a great time.
What will you be doing?
Supervise front desk staff, and bell staff as needed.
Greet guests and check them in and out.
Answer phones.
Handle guests' complaints and dissatisfaction.
All other duties as assigned.
What do you bring to the role?
Previous front desk experience is required.
Great communication skills
Must be cooperative, willing to assist others, dependable, trustworthy, and patient
Shift time : 2 : 30 PM - 11 : 00 PM
Must have weekend availability
What's in it for you?
A free, well-balanced meal every shift
Room discounts at Marcus Hotels & Resorts properties and Hilton properties
Discounts at Marcus Hotels & Resorts cafes, bars, restaurants and lounges - not to mention, great deals on golfing, skiing and spa
Free parking
Discounted monthly bus pass
Two for one" movie theater coupons at Marcus Theatres
Ability to grow your career, and transfer from one property to another while maintaining your service with the company
Paid time off
Annual wage increases
Holiday, jury duty and bereavement pay
Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits
The Hilton Milwaukee is an equal opportunity employer.
