What are the responsibilities and job description for the Director of Guest Services position at Hilton Mystic?
Description of the role:
The Director of Guest Services at Hilton Mystic plays a key role in ensuring exceptional guest satisfaction through the efficient management of both the front office and housekeeping department. This position requires a strong focus on delivering high-quality services and maintaining a professional and hospitable environment for guests.
Responsibilities:
- Oversee and manage daily operations of the rooms department
- Train, supervise, and evaluate front office staff to ensure excellent customer service
- Respond to guest inquiries and issues in a timely and professional manner
- Develop and implement strategies to elevate guest experience and satisfaction
- Collaborate with other departments within the hotel to ensure seamless guest service delivery
Requirements:
- Previous experience in hospitality management
- Excellent communication and interpersonal skills
- Strong leadership and organizational abilities
- Knowledge of hotel operations and customer service best practices
Benefits:
- Competitive salary of $70,000 - $75,000 per year
- Health insurance and retirement plans
- Paid time off
- Go Hilton team member discount program
About the Company:
Hilton Mystic is a renowned hotel located in Mystic, Connecticut. We are committed to providing exceptional hospitality services and creating unforgettable experiences for our guests. Join our team and be part of a dynamic work environment.
Salary : $70,000 - $75,000
