What are the responsibilities and job description for the Front Office Manager position at Hilton Mystic?
The Front Office Manager is responsible for assisting the Director of Operations while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
Responsibilities
- Approach all encounters with guests and employees in a friendly, service-oriented manner.
- Always maintain a friendly and warm demeanor.
- Ensure that employees are always attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
- Be aware of all rates, packages, and promotions currently offered
- Have knowledge of and assist in all emergency procedures as required.
- Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
- Be able to perform all duties of Guest Services Agent.
- Run room status reports in a timely manner and relay necessary information to affected departments and individuals.
- Monitor key control to maintain hotel security.
- Answer all guest inquiries in a timely and professional nature.
- Assist in training and cross training of new hires and current employees on a regular basis.
- Attend meetings/training as required by management.
Qualifications
- High School diploma or equivalent required.
- At least 2 years of hotel/hospitality experience preferred.
- Previous hotel supervisory responsibility preferred
- Ability to stand during entire shift.
- Must be effective in handling problems in the workplace; including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to work with and understand financial information and data, and basic arithmetic functions.
- Must be able to work a flexible schedule that includes weekends and holidays.
Benefits
- Health and dental insurance available after 60 days of employment.
- 401k with company match after 1 year of employment.
- Paid time off.
- Go Hilton Team Member travel discount program.
Distinctive Hospitality Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
