Demo

Front Desk Manager - Hilton The Main

Hilton Norfolk The Main
Norfolk, VA Full Time
POSTED ON 3/19/2025
AVAILABLE BEFORE 5/18/2025

Overview

Directs and coordinates and causes effective implementation of all activities for front office operations, guest service and bell/valet/parking services, and telephone (PBX) operations by performing the following duties personally or through subordinate supervisors and adhering to monthly budget and staffing guidelines. Ensures compliance with all policies, procedures and regulations. This manager monitors both the productivity and qualitative work product maximizing the guest experience. Personally responds to resolves guest/owner concerns and complaints when required and ensures consistency through the effective implementation of Associate training and empowerment programs. Maintains franchise compliance and compliance records.

Responsibilities

  • Assists in interviewing and hiring staff to ensure that all areas of responsibility are properly covered and within budget.
  • Conduct orientation training of new associates for the front office.
  • Assign associates duties and inspect work for conformance to prescribed company/franchise standards of cleanliness.
  • Prepare schedules for the department
  • Investigate complaints and takes corrective action.
  • Prepare any reports concerning payroll expenses, and department expenses.
  • Record data concerning work assignments and special projects and prepare periodic reports.
  • Greet and interact with the guest in a friendly and professional manner creating the “WOW” experience.
  • Possess full knowledge of all matters relating to proper techniques as established by hotel/franchise requirements.
  • Interact with fellow associates in a courteous and professional manner.
  • Conduct or ensure that daily pre-shift meetings are being conducted
  • Complete associate safety training in compliance with PHR/franchise procedures and OSHA regulations
  • Review internal management reports to include: occupancy forecasts, payroll edits, labor/payroll reports, productivity results from the prior day, operating checkbook accounts and schedules.
  • Check periodically each day on any and all special project work
  • Attend weekly staff meeting
  • Generate all department PO's (purchase orders) and PAF's/ADAP's/ROD's and forward to senior management for approval
  • Ensure that all guest requests you receive are satisfied in a timely and efficient manner. Provides service in a highly professional manner at all times.
  • Maintains SALT scores at targeted levels through the implementation of Associate training and coaching session based on physical observation of work performance and complaint handling.
  • Performs check-in/check-outs, valet, pbx, and bell services as needed
  • Be familiar with current marketing initiatives as well as insuring that all staff is equally as familiar
  • Assists in performing timely associate evaluations
  • Ensure proper staffing for all shifts in accordance with staffing guideline and adjust, as needed
  • depending on demand activity
  • Assumes MOD role five nights per week; assumes all required MOD responsibilities including but not limited to, a complete property inspection, resolve guest service challenges, is CPR certified, trained in ALL emergency situations, and assume responsibility of the hotel property in absence of the General Manager
  • Perform Emergency Response duties as required by this role in the Emergency Response Organizational Chart and Plan

Qualifications

  • Strong organizational skills and multi tasking abilities
  • Good Will Ambassador and Guest/Customer Service Expert who leads by example
  • Excel, Word, Outlook, Access, PMS systems
  • Good verbal communication skills
  • Exposure to scheduling, PO processing, time card calculations and expense control systems preferred
  • Minimum of 2 years experience in supervisory/management position required
  • Minimum of 3 years experience in front office setting at a major hotel, preferably full service
  • Demonstrated ability to work as a positive member of a leadership team, developing Associates to their maximum potential and maintaining a supportive work environment.
  • Ability to apply mathematical operations in accomplishing job tasks.
  • Can define problems, collect data, establish facts and draw valid conclusions from interpretation of extensive and varied technical instructions (in mathematical or diagram form).
  • Ability to respond to common inquiries or complaints from other departments, guests, regulatory agencies, or members of the business community.
  • Proficiency with Computer and knowledge of Property Management System.
  • Ability to read and interpret common scientific and technical journals, financial reports, and legal documents.
  • Ability to effectively present information to top management, public groups, hotel associates and outside agencies/authorities.
  • Ability to apply advanced mathematical concepts such as exponents, logarithms, and permutations.

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Commuter assistance
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Retirement plan
  • Vision insurance

Schedule:

  • 8 hour shift
  • Evenings as needed
  • Every weekend
  • Holidays
  • Monday to Friday
  • Morning shift
  • Nights as needed
  • Weekends as needed

Work Location: In person

Salary : $40,000

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Front Desk Manager - Hilton The Main?

Sign up to receive alerts about other jobs on the Front Desk Manager - Hilton The Main career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$28,917 - $36,864
Income Estimation: 
$37,876 - $55,679
Income Estimation: 
$37,876 - $55,679
Income Estimation: 
$37,364 - $49,338
Income Estimation: 
$37,364 - $49,338
Income Estimation: 
$47,129 - $61,962
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Not the job you're looking for? Here are some other Front Desk Manager - Hilton The Main jobs in the Norfolk, VA area that may be a better fit.

Front Desk Manager - Hilton Norfolk The Main

Professional Hospitality Resources, Inc. and Ocean..., Norfolk, VA

Front Desk Manager - Hilton Norfolk The Main

Professional Hospitality Resources, Inc. and Ocean Beach Club LLC, Norfolk, VA

AI Assistant is available now!

Feel free to start your new journey!