Banquet Server

JOB DESCRIPTION/FUNCTIONS

BANQUET/RESTAURANT SERVER

REPORTS TO: Banquet Captain and/or Director of Food & Beverage/AGM

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BASIC PURPOSE: Responsible for set-up, maintenance and service for all food and beverage orders within the banquet and event center/restaurant while ensuring quality service, guest satisfaction and the achievement/maintenance of SUN standards and profit maximization.

ESSENTIAL FUNCTIONS:

• If serving in the restaurant, greet guests within 2 minutes of being seated and take all customer orders in accordance with operating policies and procedures

• Maintain high restaurant and banquet event center presence, ascertain orders and entertain/socialize with guests in a friendly, professional and courteous manner based on trained standards.

• Deliver all food items to table, on time and within specified guidelines.

• Set-up, cleaning, tear down and maintenance of restaurant main dining room area or banquet event center as directed.

• Knowledge of all food and beverage products offered and ability to describe and explain what is being served or ordered, as well as any options which may exist.

• Complete all shift sidework as outlined in the hotel's operating policies and procedures.

• Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales. Report all communications to immediate shift supervisor.

• Perform all cash handling responsibilities in accordance with SUN policies and procedures.

• When needed, assist other departments and employees with any tasks requested by a supervisor or manager

KNOWLEDGE AND SKILLS:

Education: High school education or equivalent

Experience: One year of employment in a related field with this company or other organization(s) preferred but not necessary.

Skills and Abilities:

• Must be able to clearly communicate with guests and coworkers

• Must be “hospitality” oriented, with a pleasant demeanor and exceptional guest service skills

• Ability to clearly understand and follow directions given by supervisors

• Ability to clearly understand and relay orders and special requests of guests

No. of employees supervised: None.

Travel required: None.

Hours Required:

• Scheduled hours and days may vary based on need.

• Weekends, evenings and Holidays are required.

• Must adhere to the time and attendance polices set forth by the company

ENVIRONMENT

Physical Job Requirements

Lifting/Pushing/Pulling/Carrying:

Position requires daily and frequent lifting, pushing, pulling and carrying of a variety of items, including but not limited to queen marys, hot boxes, trays of orders, kegs and CO2 tanks, glass and dish racks, and bins of dirty dishes.

Bending/Kneeling

Position requires frequent bending and kneeling in order to complete tasks associated with the position. This includes but is not limited to retrieving equipment, removal of trays, and clean-up which may be needed

Mobility

Total mobility is required, with continue movement throughout the department required for an entire shift

Continuous Standing/Walking

Position requires continuous standing and/or walking to fill, check, and deliver orders, as well as to assist with all other kitchen functions as needed

Climbing Stairs:

Position may necessitate the use of stairs

Driving

No Driving Required.

Work Environment

Position will be primarily indoors in a hectic, fast-paced environment

Hearing/Vision/Speech

• One-on-one communication with guests, supervisor and coworkers is critical

• Must be able to receive, understand and give direction in regard to kitchen operation or guest requests

• Must be able to clearly communicate in written and verbal form

• Must be able to visually identify menu items, table set-up, kitchen equipment, and safely maneuver through all department areas.

• Must have exceptional guest service skills, friendly, well-spoken and represent the property well

Chemicals/Agents

Position requires the use of general cleaning products, as well as abrasive cleaners, degreasers and sanitizers

Protective Clothing Type:

Non-slip shoes required at all times

Equipment Operation

Position requires the frequent use of basic kitchen tools and appliances such as, but not limited to;

toasters, ovens, microwave, hot box, sternos, freezers and refrigerators

Job Type: Part-time

Pay: $15.00 - $25.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Banquet/Event: 2 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

Salary : $15 - $25