What are the responsibilities and job description for the Assistant General Manager position at Hilton Raleigh North Hills?
Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.
Does thriving at a fast-pace, relationship building, and navigating dynamic business operations - to delight guests and exceed financial goals - bring out your best self? Then this Assistant General Manager position may be your best next career move!
As Assistant General Manager, you will
- Oversee hotel operations to ensure a safe, comfortable environment for guests to enjoy and where associates can excel. Get out from behind the desk to observe guest experiences and staff interactions. When complications surface – and they will – make it right for the guest and open channels for associates.
- Build and Foster Front Office Staff. Create an environment that’s engaging, where motivated people want to join, learn, do their best, and advance. Lead a diverse team by modeling the way, by empowering, and coaching throughout the employment lifecycle.
- Team up with Sales. Brainstorm and implement occupancy and revenue boosting strategies.
- Keep a pulse on operational and financial performance. Actively participate in the budget process, and accurately forecast for optimal staff and supply levels, maximum flow-through, and exceptional guest experience
- Act as Manager on Duty, when duty calls.
Fundamentals
A four-year degree or equivalent education or experience, plus two to three years’ in hotel company related position, with discipline-specific operations knowledge and supervisory experience is required. Hotel Management experience is preferred but not required. Verbal and written English language proficiency is required, with a second language helpful. You must be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency. General office equipment and switchboard operation knowledge is expected. Schedule flexibility is a requirement, must be available to cover all shifts.
Benefits
- 401(k)
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Room Discounts
- Employee Food and Beverage Discounts
EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.