Assistant General Manager (AGM)

Job Title: Assistant General Manager

JOB SUMMARY

Work closely with the General Manager. Responsible for the general operation of staff functions relating to guest rooms, housekeeping, maintenance and repair, and security. Responsible for the operation of all aspects of the hotel in the absence of the General Manager, and performing specific tasks as requested by the General Manager.

JOB DUTIES

• Assist the General Manager in maintaining regular attendance in compliance with the hotel’s standards, as required by scheduling which will vary according to the needs of the hotel, but which will include mandatory daily WBR meetings.
• Always comply with the hotel’s standards and regulations to encourage safe and efficient hotel operations.
• In conjunction with the Director of Sales, conduct a daily business review meeting focusing on the number of prospecting and existing account calls each person will make and the potential business results of these calls.
• Tour the operational departments' daily making adjustments as needed via department heads.
• Assist the General Manager in conducting weekly staff meetings, including weekly training sessions presented by managers and self, and the review of previous and future sales and operations efforts.
• Assist the General Manager in meeting all financial review dates and corporate-directed programs in a timely fashion.
• Assist the General Manager with oversight of all hotel departments, including contract services.
• Attend all monthly financial review with all department managers and available supervisors.
• Ensure that all department heads maintain budgeted productivity levels established by HRIL, as well as maintaining a standard checkbook accounting procedure.
• Develop managers for future advancement through competency training and corporate-sponsored training programs.
• Participate in required MOD coverage as scheduled.
• Adhere to all HRIL (and Brand if applicable) Management policies and train new managers to ensure compliance.
• Assist in the budget process and strategy sessions as required.
• Ensure that training in service standards is taking place in each department on a regular basis.
• Assist in creating a positive team-oriented environment, which focuses on the guest through employee development and motivation.
• Inspect rooms regularly (weekly at a minimum) with the Housekeeping Manager and Property Engineer.
• Assist the General Manager to ensure that all appropriate information for financial documents is received by the corporate office monthly, in compliance with the monthly accounting calendar.
• Ensure cleanliness and maintenance of the physical property through inspections and preventative maintenance programs with department managers.
• Ensure that all managers follow the standards of their interviewing and hiring procedures for departmental staff.
• Ensure that all employees receive fair and equitable treatment according to hotel standards.
• Meet all clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
• Stay visible in the public areas during peak times, greeting guests and offering assistance as needed.
• Maintain procedures for handling the hotel safe specifically concerning security and initiate a monthly safe audit.
• Conduct monthly credit meetings and take an active role in the hotel credit and collection policies.
• Complete required corporate training modules and become certified to train those as required.
• Ensure that all scheduled meetings take place on the property.
• Perform any other duties as requested by the General Manager and/or Corporate Executives.

MINIMUM REQUIREMENTS

• Minimum 5 years of management experience.
• Bachelor's degree or equivalent work experience, or a combination of education and experience.
• Computer literacy and financial management are required.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Proficient in Microsoft Word, Microsoft Excel, Yield Management Systems programs, Property Management System (PMS) programs, Daily Revenue System (DRS) programs, Central Reservation System programs
• Able to resolve guest, supervisor, and associate conflicts.
• Demonstrated leadership skills to hold direct reports accountable for results in sales, marketing, financial results, and operational effectiveness.
• Excellent communication skills with owners, associates, and guests. A strong motivator with a positive, approachable personality.
• Demonstrated skill to multi-task, follow through, and re-prioritize as necessary to ensure deadlines are met.
• Willingness to travel on a regular basis.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, articles and business correspondence. Ability to effectively present information and respond to questions from groups of managers, staff, and the general public.
• Ability to calculate figures and amounts such as discounts and additions on invoices, expense reports, etc.
• Ability to reconcile differences in data.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardizations exist.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Write routine reports, correspondence, business letters, summaries, and reports in English using a prescribed format, and conforming to all rules of punctuation, grammar, diction, and style.

Employees must fulfill their performance standards for this position and comply with company policies, rules, and procedures of the hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. This job description and duties of this position are subject to change, modification, and addition as deemed necessary by the hotel. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities, and assignments requested by supervisors, managers, or other hotel/company officials

Job Type: Full-time

Pay: From $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Ability to Commute:

• Richmond, VA 23219 (Required)

Ability to Relocate:

• Richmond, VA 23219: Relocate before starting work (Required)

Work Location: In person

Salary : $80,000