What are the responsibilities and job description for the In Room Dining Server position at Hilton Sandestin Beach Golf Resort & Spa?
Hilton Sandestin Beach prides itself on providing each guest with the very best service. To do this, we must attract and retain only the very best team members to join us on our very special and singular journey. While our guests are the lifeblood of our business, our team members are the heart and soul that allows our hotel to thrive. Working with Hilton Sandestin Beach means working with a group of leaders committed to your success and your future.
Benefits:
To deliver and serve food and/or beverage items in a friendly, courteous and timely manner resulting in guest satisfaction.
Essential Functions:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
Education:
Any combination of education, training or experience that provides the required knowledge, skills and abilities.
Experience:
No Prior Experience Required. Prior Hospitality Experience Preferred.
Licenses or certificates:
Ability to obtain any government-required licenses or certificates. For example CPR Certification.
Grooming:
All employees must maintain a neat, clean and well-groomed appearance (specific standards available).
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Free daily meal service (lunch or dinner)
- Health insurance
- Paid sick time
- Paid time off
- Vision insurance
To deliver and serve food and/or beverage items in a friendly, courteous and timely manner resulting in guest satisfaction.
Essential Functions:
- Retrieve check from order taker and place order with kitchen. When picking up, be certain that order is complete, i.e., all food, beverages, and all condiments. Responsible for tray set-up to comply with Hilton standards (flower vase with tray pick up card, mints).
- Carry trays up to 30lbs. or push wheeled carts to deliver room service orders to guests in a friendly and courteous manner to ensure guest satisfaction. After set-up, present check.
- Assist bus persons in removing trays and tables from guest floors and returning them to designated locations.
- Set-up room service trays and tables in anticipation of incoming orders. And assist the cashier with answering phones.
- Deliver guest room amenities.
- Perform all assigned side work to include replenishing condiments and restocking side stands.
- Perform general cleaning tasks as assigned by the supervisor.
- Abide by all state, federal and corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to ensure all laws are being followed.
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
- Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
- Knowledge of the appropriate table settings, service ware and menu items.
- Ability to read, speak and write the English language in order to communicate with guests.
- Ability to remember, recite and promote the variety of menu items.
- Ability to transport up to 30lbs. on a continuous basis.
- Must be able to walk/stand for an extended period of time.
- Ability to operate beverage and toast equipment.
Education:
Any combination of education, training or experience that provides the required knowledge, skills and abilities.
Experience:
No Prior Experience Required. Prior Hospitality Experience Preferred.
Licenses or certificates:
Ability to obtain any government-required licenses or certificates. For example CPR Certification.
Grooming:
All employees must maintain a neat, clean and well-groomed appearance (specific standards available).
