Concierge

Hilton Sandestin Beach prides itself on providing each guest with the very best service.  To do this, we must attract and retain only the very best team members to join us on our very special and singular journey.  While our guests are the lifeblood of our business, our team members are the heart and soul that allows our hotel to thrive. Working with Hilton Sandestin Beach means working with a group of leaders committed to your success and your future.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Free daily meal service (lunch or dinner)
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance

Essential Functions:

• Greet customers immediately with a friendly and sincere welcome. Use a clear, understandable speaking voice, exercise judgment, respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals and airline shuttle service, etc. according to individual needs. 
• Must be knowledgeable of outside activities available to Hilton guests; aware of the different types of restaurants and the quality of their food and service. 
• Provide transportation services when necessary to outlet mall, or any special request approved by a manager.
• Using the telephone, verbally arrange and confirm recreation, business and dining activities both inside and outside the hotel. 
• Promptly respond to requests for dentists, doctors, childcare, florists, etc.
• Keep accurate records of these reservations and requests.
• Maintain a tidy and clean work area.
• Distribute and order printed materials such as brochures of local attractions or other Hiltons, required extending arms, bending and stooping to reach materials on display racks, in drawers or on shelves.
• Promptly answer the telephone using positive and clear English communication.
• Input messages into the computer. Retrieve messages and communicate the content to the guest.
• Retrieve mail, small packages and facsimiles for customers as requested. 
• Make “Welcome” VIP calls.
• Field guest complaints, conducting research to develop the most effective solutions and negotiate results.
• Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. 
• Remain calm and alert especially during emergency situations and heavy hotel activity. 
• Plan and implement detailed steps by using experienced judgment and discretion.

Supportive Functions:

• Provide safety deposit boxes for guests by escorting them to the vault pulling the box from the vault and carrying it to the customer.
• Operate facsimile machines to send, receive, and log incoming transmissions.
• Notify guests using the message function of the computer of incoming faxes.
• Use the photocopier to make copies of items as required.
• Escort VIP guests to accommodations.
• Other duties as assigned by the supervisor, such as certain Front Desk GSA or Bellmen responsibilities.

Specific Job Knowledge, Skill and Ability:

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, test and diplomacy to defuse anger and collect accurate information and resolve conflicts.
• Basic mathematical and calculator skills to prepare mathematical calculations without error.
• Ability to listen effectively, to speak and write English clearly.
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to stand, walk and/or sit and continuously perform essential job functions.
• Hearing and visual ability to observe and detect signs of emergency situations.

Experience:

• Prior customer service experience required. Prior Front Desk or other prior hospitality experience preferred.

Other:

Due to the seasonal and business nature of the hospitality industry, employees may be required to work varying schedules and hours to reflect the staffing needs of the hotel.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.