I.T. Asisstant

Hilton Sandestin Beach prides itself on providing each guest with the very best service. To do this, we must attract and retain only the very best team members to join us on our very special and singular journey. While our guests are the lifeblood of our business, our team members are the heart and soul that allows our hotel to thrive. Working with Hilton Sandestin Beach means working with a group of leaders committed to your success and your future.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Free daily meal service (lunch or dinner)
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance

Technical Support:

• • Respond to staff and guest inquiries regarding technology issues with systems like PMS (Property Management System-OnQ), POS (Point-of-Sale- Simphony Micros and Book4Time), guest Wi-Fi, and internal networks.

• • Diagnose and troubleshoot hardware and software problems with computers, printers, network devices, and other IT equipment.

• • Provide basic technical training to staff on using hotel systems and applications.

• • Assist with Active Directory, password resets and account access issues.
  • Assist with Microsoft Office 365 programs.

• Network Administration:

• • Monitor network performance and identify potential issues with internet connectivity.

• • Perform basic network troubleshooting and configuration changes along with daily helpdesk tasks.

• Hardware Management:

• • Install, configure, and maintain computer hardware and peripherals

• • Track and manage IT equipment inventory, including software licenses

• Security:

• • Assist in implementing and maintaining IT security protocols

• • Monitor for potential security threats and take appropriate actions

Required Skills and Qualifications:

• Technical Skills:

• • Proficiency in troubleshooting common computer hardware and software issues

• • Basic understanding of network administration and protocols

• • Knowledge of hospitality industry specific software (PMS, POS, etc.)

• Communication Skills:

• • Ability to clearly explain technical concepts to non-technical users

• • Excellent customer service skills to interact with guests and staff

• Problem-Solving Skills:

• • Analytical approach to identify the root cause of technical issues

• • Ability to work independently and as part of a team and not afraid to ask for assistance as needed.

Supportive Functions

In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the hotel.

• This position may require working various schedules.

Specific Job Knowledge, Skill and Ability

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Strong interpersonal and communication skills.
• Ability to interact with end users of all levels.
• Problem solving, self-direction under supervision.
• Basic English language communication skills.
• Ability to work with and coordinate a team effort.
• Ability to evaluate systems and make recommendations for improvements.
• The ability to climb ladders to pull wires for connections.
• Ability to perform tasks consistently while bending, stooping, kneeling or standing while supporting additional weight of up to 80lbs.

Qualification Standards:

Education: Business Related degree preferred or equivalent experience.

Experience: A minimum of one year’s experience in a networking environment preferred.

Licenses or Certificates: A , Network /Security are Highly recommended.