What are the responsibilities and job description for the Sandcastles Hostess position at Hilton Sandestin Beach?
Hilton Sandestin Beach prides itself on providing each guest with the very best service. To do this, we must attract and retain only the very best team members to join us on our very special and singular journey. While our guests are the lifeblood of our business, our team members are the heart and soul that allows our hotel to thrive. Working with Hilton Sandestin Beach means working with a group of leaders committed to your success and your future.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Free daily meal service (lunch or dinner)
- Health insurance
- Paid sick time
- Paid time off
- Vision insurance
Position Purpose:
Greeting and escorting guests to tables in the restaurant, maintaining menu cleanliness. Maintaining a courteous and efficient operation of the dinning room to ensure guest satisfaction. Assisting guests with to-go orders.
Essential Functions:
- Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and assist with chairs. Present menus, inform guests of servers name and wish them an enjoyable meal.
- Maintain proper set-up of dining room, review reservations for special needs, arrange floor plan, maintain cover count sheet and seating distribution to ensure guest satisfaction.
- Record the details of the phone/ to get orders from the guests into micro’s, repeating the order to the guest for accuracy.
- Answer reservations calls accurately, recording these in the reservation book.
- Thank the guests and wish them a good day/evening.
Supportive Functions:
- Maintain an open line of communication between guests, management and line employees.
- Carry coffee and/or tea pots throughout the outlet, refilling guests cups as requested.
- Perform other duties as requested, such as cleaning, bussing tables, assisting with side duties.
Experience:
Customer Service Experience Preferred.
Other:
Due to the seasonal and business nature of the hospitality industry, employees may be required to work varying schedules and hours to reflect the staffing needs of the hotel.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
