What are the responsibilities and job description for the Seagar's Fine Dining Hostess position at Hilton Sandestin Beach?
Hilton Sandestin Beach prides itself on providing each guest with the very best service. To do this, we must attract and retain only the very best team members to join us on our very special and singular journey. While our guests are the lifeblood of our business, our team members are the heart and soul that allows our hotel to thrive. Working with Hilton Sandestin Beach means working with a group of leaders committed to your success and your future.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Free daily meal service (lunch or dinner)
- Health insurance
- Paid sick time
- Paid time off
- Vision insurance
Position Purpose:
Taking and organizing reservations, greeting and escorting guests to tables in the restaurant, maintaining menu cleanliness. Maintaining a courteous and efficient operation of the dining room to ensure guest satisfaction.
Essential Functions:
- Meet and greet guests as they arrive, then escort them to their table and assist with chairs.
- Set menus on chargers, and wish guests an enjoyable evening.
- Through Open Table, maintain proper layout of dining room, review reservations for special needs, arrange floor plan, maintain cover count sheet and seating distribution to ensure guest satisfaction.
- Answer reservations calls accurately, recording these in the reservation book.
- Thank the guests and wish them a good day/evening.
- Effectively communicate with customers and staff in a high volume, fast paced environment.
Supportive Functions:
- Maintain an open line of communication between guests, management and line employees.
- Perform other duties as requested, such as cleaning, assisting with side duties.
Specific Job Knowledge, Skill and Ability:
- Knowledge of restaurant operations, to include appropriate staffing levels, service equipment and guest relations.
- Ability to read the English language to fully comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.
- Ability to remember, recite and promote the variety of menu items.
- Ability to move throughout a crowded room to seat guests.
- Ability to stand for long periods of time and to move quickly in a face pace environment.
- Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
Experience:
- Prior host experience preferred.
Other:
Due to the seasonal and business nature of the hospitality industry, employees may be required to work varying schedules and hours to reflect the staffing needs of the hotel.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
