Restaurant Server AM Shift

Position Purpose:

Service of food and/or beverage, which includes the order taking and delivery of any food and/or beverage items. This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.

Examples of Duties:

Essential Functions:

Greet the guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.

Check all stations before, during and after shift for proper set-up and cleanliness.

Record the details of the order from the guests, repeating the order to the guest to check for accuracy.

Input the order into the Point of Sale Computer to inform the kitchen of the particulars of the order being placed.

When complete, retrieve order up to 30 (??) lbs. from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments. Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.

Replenish beverages as necessary and check with guests for overall satisfaction. Clear dirty dishes when guest are done.

Market and serve upon request any dessert items (ex. Specialty coffees).

Present the check to the guest promptly.

Perform all assigned side work to include replenishing condiments and restocking side stands. Perform any general cleaning tasks using standard hotel cleaning products as assigned to adhere to health standards.

Other:

Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel, including holidays.

Upon employment, all employees are required to fully comply with Hilton rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Supportive Functions:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

Supplement the bus help in clearing and resetting the tables.

Be able to work rooms service and bar/grille.

Be able to do all jobs in the department to help out co-workers, in case of call offs/late arrivals.

Specific Job Knowledge, Skill and Ability:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.

Knowledge of the appropriate table settings, service ware and menu items.

Ability to read, write and speak the English language sufficient to understand menus, special promotions, record orders, communicate with guests to explain and record orders.

Ability to remember, recite and promote the variety of menu items.

Ability to transport large trays weighing up to 30 (??) lbs. through a crowded room on a continuous basis throughout shift.

Ability to operate a keyboard and learn Point of Sale Procedures to pre-check an order and close out a check.

Basic mathematical skills.

Qualification Standards

Education:

Any combination of education, training or experience that provides the required knowledge, skills and abilities. Grade school education preferred.

Experience:

Prior hospitality experience preferred.

Licenses or certificates:

Ability to obtain any government required license or certificate. CPR Certification and/or First Aid Training preferred, Hepatitis A required.

Grooming:

All employees must maintain a neat, clean and well-groomed appearance (specific standards available).

Other:

Job Types: Full-time, Part-time

Pay: $7.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Physical Setting:

• Casual dining restaurant

Schedule:

• Day shift
• Holidays
• Weekend availability

Supplemental Pay:

• Tips

Experience:

• Restaurant experience: 1 year (Preferred)

Work Location: One location