Assistant General Manager - Franchise

Job Requirements

The Assistant General Manager is responsible for the daily leadership and operational oversight of the hotel. In addition, the Assistant General Manager is responsible for supporting the General Manager in overseeing the following but not limited to all management responsibility for hotel operations including profitability, guest services, quality and maintenance of the property, revenue generation, cost control, guest satisfaction, and employee satisfaction. The Assistant General Manager is expected to meet and exceed all departmental financial responsibilities. Provide the highest level possible of guest relations and customer service.

Work Experience

• Adhere to all the various written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc.

• Ensure the hotel is not placed in a position of liability by acts of negligence or poor management decisions.                

                                                                                            

• Develop associates for career advancement using Performance Review Systems, Cross Training, and Development Planning.             

                                                                               

• Ensure all expense control systems are in place, with close monitoring of all department expenses, including the revenue-to-payroll ratio. Ensure appropriate forecasting systems are utilized.      

• Ensure that all department heads maintain budgeted productivity levels, as well as maintain standard checkbook accounting procedures.                                                  

                                                                         

• Ensure all Hotel Policies & Procedures are adhered to and all hotel associates are accountable for compliance with these Policies & Procedures.                    

                                        

• Maintain exceptional guest relations by creating a quality environment through staffing, programming, service operations, and maintenance.               

                                        

• Recruit, select, and develop a qualified team of Department Leaders to understand the relationships between value, Guest Satisfaction, and Associate retention in conjunction with owner returns. 

           

• Ensure that training in service standards is regularly provided in each department.

• Complete required corporate training modules and become certified to train those as needed.

• Assist in creating a positive team-oriented environment, which focuses on the guest through employee development and motivation.                                 

                                                         

• Actively participate in community/industry events, acting to facilitate a favorable reputation in the local community along with brand relations where applicable.

• Develop and implement controls for expense management   

                                                        

• Inspect rooms regularly (weekly at a minimum) with the Housekeeping Manager and Property Engineer.

• Assist the GM with monthly forecasting of the hotel’s financial position by estimating revenues and line-by-line expenses. Analyze previous projected data to generate an accurate re-forecast.

• Assist in leading, directing, and managing all hotel operations including, but not limited to, hotel budgeting and forecasting, strategic planning, managing balanced scorecard performance, implementing and complying with all company policies and brand standards, overseeing sales and marketing initiatives, responding to guests' inquiries and resolving concerns, and meeting participation and facilitation

• Develop and enhance operational SOPs.       

                                                                                  

• Plan, organized, facilitated, attended, and participated in various hotel and departmental meetings. Ensure compliance with brand standard operating procedures and policies.

Benefits

We prioritize our team members with attractive salary packages and additional perks:

Extensive Health, Dental, and Vision Coverage

Retirement Savings Plan

Generous Paid Time Off

Opportunities for Career Advancement

Special Discounts on Hotel Travel

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.