Director of Sales - Franchise

Job Requirements

As the Director of Sales at the Hilton Garden Inn Raleigh-Durham/RTP, you will be responsible for generating top line revenue by meeting or exceeding revenue goals, by developing new accounts and growing existing hotel accounts.

 

Key Responsibilities:

• Direct Sales: Achieve productivity goal and activity goal by targeting accounts with appointment-oriented sales calls which in-line with goals established by the marketing plan and budget and management.
• Key Accounts: Maximize current hotel’s key accounts by saturating account contacts and departments. Establish and maintain close contact with key accounts through phone calls, appointments, client functions, tours, professionally written correspondence. Assess future and current needs of the client. Promptly follows-up on all customer needs in an efficient and timely manner. Negotiates guest room rates and hotel services within approved booking guidelines.
• New Account: Capture and shift business from market hotels through research, networking, and proactively telemarketing/soliciting new accounts as well as outside sales calls. Establish and maintain close contact with target accounts through phone calls, appointments, client functions, tours, professionally written correspondence. Assess future and current needs of the client. Promptly follows-up on all customer needs in an efficient and timely manner. Negotiates guest room rates and hotel services within approved booking guidelines.
• Maintains accurate, organized and current file management system in order to service client and employer in the most expedient, organized and knowledgeable manner. Develops customer profiles and maintain an effective trace system, in order to best meet client needs, resulting in superior service. Promptly follows-up on all customer needs and inquiries set by brands and management.
• Participate in associate functions, client and guest events, and community events.
• Assist with developing and maintaining the business plan with General Manager, Marketing Manager and Corporate Director of Sales.
• Qualify all leads and prospects gained from tele-prospecting, cold calls, sales blitzes and other lead sources including in-house guests.
• Participate in joint sales calls with the Corporate Director of Sales and General Manager.
• Actively participate in Revenue Management calls.
• Assist with rate and services decisions.
• Attend weekly sales meetings.
• Complete weekly and monthly sales call reports and submit to General Manager and Corporate Operation and Sales Team.
• Exhibits a positive and involved team attitude to all hotel departments and maintains open communication with all team members for the overall success of the hotel.
• Build and maintain rapport with competitor hotels, lead sources, clients and local community.

Work Experience

• Minimum of 2 years of direct hotel sales experience is required
• Experience with PEP or OnQ reservation systems is preferred
• College degree and/or equivalent sales experience required.
• Requires knowledge of general sales techniques, revenue management, and customer service skills
• Fluent in basic computer skills to include Word and Excel in business format.
• Fluent in electronic communications (email).
• Ability to solve problems and make sound business decisions.
• Excellent verbal and written communication skills.
• Ability to work as team player with all levels of hotel staff.
• Excellent guest relations skills.
• Demonstrate ability to influence customers to close the deal
• Excellent judgment
• High ethical standards of conduct

Benefits

As the Director of Sales, you will enjoy professional training & development, responsive corporate support, competitive pay, and an excellent benefits package that includes fully-paid health insurance after 3 years’ of service, dental & vision insurance, matching 401K and more.

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.