What are the responsibilities and job description for the Front Desk Manager - Franchise position at Hilton Technologies?
Must have Hilton experience , especially ON-Q or PEP
The Front Desk Manager plays a crucial role in ensuring the smooth operation of the front desk area, serving as the first point of contact for guests and clients. This position is responsible for managing front desk staff, overseeing administrative tasks, and providing exceptional customer service. The ideal candidate will possess strong organizational skills, a friendly demeanor, and the ability to multitask effectively in a fast-paced environment.
Duties
• Supervise and train front desk staff to deliver outstanding customer service.
• Manage daily operations of the front desk, including scheduling shifts and assigning tasks.
• Greet visitors and clients warmly, providing information and assistance as needed.
• Handle phone inquiries with professionalism and courtesy, ensuring effective phone etiquette.
• Maintain accurate records through data entry and ensure all documentation is up to date.
• Assist with administrative tasks such as proofreading documents and managing correspondence.
• Address guest complaints or concerns promptly and effectively to ensure satisfaction.
• Collaborate with other departments to enhance the overall guest experience.
• Ensure that the front desk area is organized, clean, and well-maintained.
Work Experience
• Strong customer service skills with a focus on guest satisfaction.
• Previous experience in a front desk or administrative role preferred.
• Proficiency in data entry with attention to detail.
• Excellent organizational skills to manage multiple tasks efficiently.
• Bilingual abilities (Spanish preferred) are a plus for effective communication with diverse clientele.
• Familiarity with medical receptionist duties is advantageous but not required.
• Strong proofreading skills to ensure accuracy in all written communications.
• Ability to maintain professionalism under pressure while managing various responsibilities.
This position offers an exciting opportunity for individuals who thrive in a dynamic environment and are passionate about delivering exceptional service. If you are organized, proactive, and enjoy working with people, we encourage you to apply for the Front Desk Manager role.
Benefits
• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance
Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.
