What are the responsibilities and job description for the Guest Service Manager - Franchise position at Hilton Technologies?
Job Requirements
Work Experience
Benefits
Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.
JOB DUTIES AND RESPONSIBILITIES
- Monitors daily status of rooms, rates, discount rates and packages
- Maintains current list of available rooms for walk situations
- Coordinates blocking of rooms for groups
- Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations
- Communicates hotel’s unique design elements for effective storytelling
- Reviews and understands budgeted staffing levels to ensure that guest service, operational needs and financial objectives are met
- Reviews guest satisfaction results and property audits to identify areas of improvement
- Drives Front Desk Upsell Program in order to assist in maximizing hotel revenue
- Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify an address employee opportunity areas
- Ensures staff communicates effectively with other hotel departments
- Maintains productive relationship with Valet Parking provider
- Regularly reviews department budget to meet budgeted wages and general expenses
- Ensures prompt and courteous service to guests
- Pre-registers guests according to standards
- Completes and monitors employee schedules
- Monitors and ensures VIP arrivals are executed to highest standard
- Keeps track of rooms to ensure accurate status and readiness for check-in
- Hires, trains and develops direct employees
- Interacts positively and professionally with guests to resolve issues
- Acts as Manager on Duty as required
- Works nights, weekends, and holidays as needed
- Other duties as assigned
Work Experience
KNOWLEDGE, SKILLS AND ABILITIES
- Basic math skills
- Ability to communicate effectively verbally and in writing
- Strong leadership skills
- Ability to exceed expectations of guests and team members
- Excellent time management skills
EDUCATION AND EXPERIENCE
- Minimum of 3 years in similar leadership role.
- High School Diploma/GED, post-high school education preferred
Benefits
BENEFITS/ PERKS
- Work today, get paid today, with Daily Pay!
- Free telemedicine and virtual mental health care access for all team members starting day one!
- Multiple health insurance and life insurance options
- 401k plan company match
- Paid time off for eligible team members
- Holiday pay/ paid holidays
- Pet insurance
- Employee Assistance Program
- Discounted hotel rooms
- Savings Marketplace discounts on event tickets, electronics, gym memberships more!
Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.
