Hotel Front Desk Agent - Franchise

Hotel Front Desk Agent - Franchise

Job Requirements

Hilton and PEP experience is mandatory.

Job description

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

Perform all check-in and check-out tasks

Manage online and phone reservations

Inform customers about payment methods and verify their credit card data

Register guests collecting necessary information (like contact details and exact dates of their stay)

Welcome guests upon their arrival and assign rooms

Provide information about our hotel, available rooms, rates and amenities

Respond to clients’ complaints in a timely and professional manner

Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs

Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

Upsell additional facilities and services, when appropriate

Maintain updated records of bookings and payments

Work Experience

Skills

Work experience as a Hotel Front Desk Agent, Receptionist or similar role

Experience with hotel reservations software, PEP

Understanding of how travel planning websites operate, like Booking, Expedia and TripAdvisor

Customer service attitude

Excellent communication and organizational skills

Degree in hotel management is a plus

Job Types: Full-time, Part-time

Salary: $15.00 - $18.00 per hour

Schedule:

8-hour shift

Day shift

COVID-19 considerations:

All customers and employees are required to wear a mask, common surfaces are sanitized regularly, Vaccination requirements are preferred.

Work Location: One location

Job Types: Full-time, Part-time

Pay: $15.00 - $18.72 per hour

Schedule:

8-hour shift

Work Location: In person

Benefits

Employee discount at all Hilton worldwide brands subject to availability. Dental and Vision.

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.