What are the responsibilities and job description for the Reception and Client Services Associate position at Hilton Veterinary Care Hospital?
Hilton Veterinary Hospital is a leading provider of animal healthcare services seeking an experienced Veterinary Receptionist to support our growing practice.
This is an exciting opportunity for a skilled professional to leverage their expertise in client service, administration, and technology to drive success in our hospital.
- Maintain a high level of professionalism and respect in all interactions with clients and pets.
- Provide clear and concise communication on animal care and veterinary services, answering phone calls and responding to emails.
- Schedule appointments, surgeries, and make confirmation calls as needed, ensuring seamless coordination with our veterinarians and support staff.
- Accurately update medical records, documenting important details discussed during client conversations.
- Process payments, manage credit card transactions, and verify client eligibility for charge accounts.
- Verify client information, scan new documents, and complete prescription refill forms.
- Offer exceptional customer service, addressing client inquiries about retail items and routine administration instructions.
