What are the responsibilities and job description for the Veterinary Care Professional position at Hilton Veterinary Care Hospital?
Hilton Veterinary Hospital is a dynamic animal healthcare facility seeking an exceptional Veterinary Receptionist to join our team.
This is an exciting opportunity for a skilled professional to provide outstanding client service, administrative support, and contribute to the overall success of our hospital.
Main Responsibilities:
- Maintain the highest level of professionalism and integrity in all interactions with clients and pets.
- Greet clients and pets by name with a smile, ensuring a positive experience.
- Answer phone calls promptly and provide knowledgeable advice on animal care and veterinary services.
- Schedule appointments, surgeries, and make confirmation calls as needed.
- Update medical records accurately, documenting important details discussed during client conversations.
- Process payments, manage credit card transactions, and verify client eligibility for charge accounts.
- Verify client information, scan new documents, and complete prescription refill forms.
- Provide excellent customer service, answering questions about retail items and routine administration instructions.
