What are the responsibilities and job description for the Veterinary Receptionist position at Hilton Veterinary Care Hospital?
Hilton Veterinary Hospital is seeking a Veterinary Receptionist to support our team.
The ideal candidate will have exceptional client service and communication skills, computer literacy, and the ability to handle payment and financial issues. They will also be able to multitask, work in a fast-paced environment, and maintain a positive attitude even in stressful situations.
Key Responsibilities:
- Maintain and uphold the Core Values and Mission Statement of MVP.
- Greet clients and pets by name with a smile and a positive attitude.
- Answer phones promptly and professionally, providing knowledgeable advice about animal care and veterinary services.
- Schedule appointments and surgeries, making confirmation calls as needed.
- Note details discussed during client conversations in medical records.
- Enter accurate charges and explain invoices to clients.
- Collect payment, process credit cards, and verify client eligibility for charge accounts.
- Verify client information, scan new documents, and fill prescription refill forms.
- Advise clients on retail items and provide routine administration instructions.
Requirements:
- Demonstrated commitment to MVP core values.
- Computer knowledge, including keyboarding and use of communication tools.
- Working knowledge of veterinary terminology.
- Excellent spelling and grammar skills.
- Ability to handle difficult situations and display tact and respect with clients and team members.
- Confident, calm, and professional demeanor in stressful situations.
- Genuine liking for animals and their owners, and a passion for working in an animal care field.
