What are the responsibilities and job description for the Cocktail Server position at HIlton Waikiki Beach Resort & Spa?
Pay Rate: $14.49 per hour tips
Hilton Waikiki Beach is seeking an energetic Cocktail Server to join their F&B Team serving in our Lobby and Pool Bars! This is an excellent opportunity for someone looking for a Full-Time position who has a flexible schedule.
The Cocktail Server is responsible for taking food and beverage orders; courteously and efficiently serving food and beverages to Guests in our Restaurant and collecting payments. Creates 100% guest satisfaction by providing “Can Do” attitude and genuine hospitality and by exceeding guest expectations.
OUR BENEFITS
- Hilton Team Member Travel Discount
- Health Insurance
- Dental Insurance
- Paid Health Benefit Waiver Option
- 401(k)
- Company-paid Group Life Insurance
- Paid Vacation, Sick Leave, Holidays
- Shoes for Crews discount
Essential Duties and Responsibilities:
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
- Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate
- Performs other duties as required to provide “Can Do” attitude and genuine hospitality
- Provides food and beverage service to guests in LBLE
- Sets up lounge tables with clean menus, table tents and candles
- Provides guest with overview of menu and beverage choices
- Takes guests’ order – provides explanation of menu and upsells as appropriate 10%
- Serves and replenishes beverages 50%
- Consolidates and picks up food and beverages which have been ordered. Ensures that all necessary/appropriate condiments are served with the appropriate dishes 25%
- Clears cocktail tables throughout the dining experience using proper methods for removing dishes, glassware and silverware 20%
- Cleans tables, chairs and floor area 10%
- Assists Bartender by filling/replenishing ice bin 10%
- Is familiar with and complies with all Department of Health sanitation and food safety guidelines 100%
- Breaks down/scrapes and sorts chinaware and silverware at the soiled dish table 10%
- Assists Bartender as necessary to meet and exceed the guests’ expectations
- Completes all side work assignments according to LBLE standards 10%
- Sets up and maintains appearance of Server areas which include:
- Utensils, plates and napkins are cleaned and presentable
- Side stand full and presentable
- Menus are clean and presentable
- Able to work in an indoor environment
- Perform related duties as assigned by Manager
- Maintain compliance with all company and brand policies and procedures
Other Duties:
- Works with events in banquet space
- Assists in serving banquet spaces from lobby bar
- Other duties as assigned by Restaurant Manager or Director of F&B
Minimum Requirements:
- 1 year experience in a high volume bar
- High School Diploma or GED preferred
- Relevant military experience in a comparable capacity
Licenses/Certifications:
- TB Clearance required
- Honolulu Liquor card required
Hilton Waikiki Beach is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to Cindy Fujioka at cindy.fujioka@hiltonwaikikihotel.com or call 808-921-5504 to let us know the nature of your request.
Salary : $14
