Reservation Agent

Language Skills:

·         Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.

Essential Skills:

• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Demonstrated ability to interact with effectively and service individuals of diverse cultural, disability, and ethnic backgrounds
• Demonstrated clear, concise written and verbal communication skills in English
• Excellent communication and interpersonal skills.
• Problem-solving skills and ability to handle stressful situations.
• Customer-focused with a positive and professional demeanor.
• Detail-oriented with strong organizational skills.
• Ability to follow all appropriate policies and procedures while constantly striving to improve all standards of operation
• Ability to follow safety and security procedures and will not pose a direct threat to the health/safety of self or others
• Ability to manage time, be well organized, maintain concentration and think clearly
• Ability to focus and maintain attention to multiple tasks in a short time period, and complete work assignments within deadline demands, despite frequent interruptions

 Essential Duties and Responsibilities:

• Receives and processes incoming customer reservations
• Maximizes occupancy and average rate by offering a variety of rates and promotional packages and by helping to maintain accurate occupancy forecasts
• Creates 100% guest satisfaction by providing team members with the training and resources they need to maximize employee engagement and deliver “Make It Right” Attitude, service and teamwork

Hilton Waikiki Beach Resort & Spa is an Equal Opportunity Employer.  All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to cindy.fujioka@hiltonwaikikihotel.com or call 808-921-5504 to let us know the nature of your request.