What are the responsibilities and job description for the In Room Dining Order Taker - Conrad Los Angeles position at Hilton Worldwide, Inc.?
Job Description
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Job Number :
In Room Dining Order Taker - Conrad Los Angeles (HOT0B9TW)
Work Locations
Conrad Los Angeles 100 S. Grand Avenue Los Angeles 90012
Be a part of the newest luxury hotel in downtown LA, Conrad Los Angeles ! As part of the billion-dollar project, The Grand LA , this is the 7th Conrad Hotel in the U.S. and the 1st in California.
In this role as an In Room Dining Order Taker, you will be responsible for answering the room service telephone and taking guests orders accurately in a helpful, friendly, courteous and professional manner to ensure total guest satisfaction. You will enter orders into a computerized system and settle checks upon delivery of the order.
The ideal candidate will have basic knowledge of food and beverage preparations and service standards, knowledge of all menu items and accompaniments, and the ability to remember, recite and promote the variety of menu items. Knowledge of the English language sufficient to understand inquiries from customers and communicate preparation methods is required. You should be able to operate a keyboard to input Point of Sale procedures, bend, stoop, walk, and lift / push / pull up to 20 pounds. A flexible schedule that includes nights, weekends, and holidays is necessary. Knowledge of FORBES standards is preferred. A high school diploma or equivalent is required.
What will I be doing?
- Promptly answer Room Service calls, announce any specials, promote menu items and answer questions regarding preparation methods.
- Document orders, repeat items back to callers to ensure accuracy and quote expected arrival time with speed and accuracy.
- Immediately input order information into the point of sale system, allowing kitchen staff to begin preparation; note any special requests clearly.
- Process payment for orders upon return of the Room Service Server.
- Comply with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management.
- Answer calls for pick-up of trays and / or tables and direct bus persons to retrieve items.
- Respond to guest complaints in a positive manner, negotiate a compromise and implement solution.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. We look for demonstration of our Values :
We also look for the demonstration of the following key attributes :
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Hilton is dedicated to providing exceptional guest experiences across its global brands.
The Benefits – Hilton is proud to have an award-winning workplace culture. We support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment.
The hourly rate is $25.27 based on applicable and specialized experience and location.
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws.
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Salary : $25
