What are the responsibilities and job description for the Night Auditor - Franchise position at Hilton Worldwide?
Job RequirementsFront Desk Agent
- The Front Desk Agent is the first point of contact for guests and is responsible for providing outstanding customer service, ensuring a smooth check-in and check-out experience.
- Responsibilities include managing reservations, responding to guest inquiries, handling payments, and ensuring guest satisfaction.
- Front Desk Agents also assist with room assignments, upgrades, and provide information about the hotel's services and amenities.
- They work closely with other departments to ensure that all guest needs are met and resolve any issues promptly.
- In addition our night auditors will set up for breakfast at the end of their shift.Work ExperienceFront Desk Agent
- Excellent communication and customer service skills.
- Professional appearance and demeanor.
- Ability to handle guest complaints and resolve issues effectively.
- Familiarity with hotel management systems (PEP).
- Basic administrative skills (handling reservations, processing payments).
- Strong organizational and time management skills.
- Ability to work in a fast-paced environment and multitask.
- Knowledge of Hilton's service standards and brand policies.BenefitsHilton employees are eligible for discounted room rates worldwide after 90 days of employment through the Go Hilton program.DisclaimerThis job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel's employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.
