What are the responsibilities and job description for the Telecommunications Supervisor - Hilton San Francisco Union Square position at Hilton Worldwide?
Job Description - Telecommunications Supervisor - Hilton San Francisco Union Square (HOT0BC6A)Job Number : HOT0BC6AWork Locations Hilton San Francisco – Union Square 333 O'Farrell Street San Francisco 94102Hilton San Francisco Union Square is seeking a Telecommunications Supervisor to lead the Telecommunications team!The ideal candidate for this position should possess a minimum of two years of customer service experience, two years of supervisory experience, and should be passionate, energetic, and flexible with their schedule.Classification : Full-TimeShifts : mornings, evenings, weekends and holidays are requiredThe hourly rate : $32.94What will I be doing?As a Communications Supervisor, you would be responsible for the daily supervision of the Communications Department to deliver an excellent guest experience and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards : Supervise, support and monitor team member performance in all communications and telephone procedures including, but not limited to, answering and directing calls, recording and relaying messages, responding to emergency situations according to established standards and communicating information to guests.Schedule and coordinate installation and service of telephones and high-speed internet connectivity in all meeting and conference facilities.Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.Demonstrate and ensure team members have a thorough knowledge of hotel, local and general product information.Schedule, assign daily work, inform and train team members.Monitor, observe and assist in evaluating team member performance.Perform duties of Communications / Telephone Operator.What are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true#J-18808-Ljbffr
Salary : $33
